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Technical Customer Support Specialist, Salesforce

AgentSync

AgentSync

IT, Customer Service, Sales & Business Development
Denver, CO, USA
Posted on Saturday, June 15, 2024

Be part of the early foundational team by helping build AgentSync’s Customer Support function! This is not your typical Customer Support role. Salesforce-nerd? Customer-obsessed heart with a Product-obsessed mindset? Agile-savvy? Natural problem-solver? High EQ and IQ? Let’s chat!

AgentSync’s Customer Success team will be our fastest growing organization for the foreseeable future. That means, by definition, rapid upward career trajectory and unlimited lateral career mobility opportunities. The Customer Support team is on the frontline working with our most valuable asset – our beloved customers. Our customers have invested their time, resources, and trust in us, and our Customer Support team gets hands-on with customers to be sure they are successful, happy, and feel as deeply a part of our product building journey as we know they are.

What you’ll do:

  • Provide hands-on product/customer support for our customers within AgentSync’s culture and values – most especially Customer Love
  • Build and cultivate trusted, transparent relationships with our beloved customers and exceed their expectations during every phase of the customer and product support lifecycle
  • Use your love of Salesforce and deep understanding of AgentSync’s products to understand customer requests, inquiries, and product feature requirements
  • Use your Agile skills to be the insightful, accurate ‘voice of customer’ for our product, engineering, customer success, sales, and marketing teams
  • Accurately and transparently document, track and effectively communicate customer/product support requests, resolutions, product bugs, and feature enhancements with customers and internal AgentSync teams
  • Create and iterate on the foundational customer/product support and product feedback loop best-practices processes, tools, and systems for our fast growing CS teams to thrive and succeed

Your experience:

  • 3+ years of work experience in Mid-Market/Enterprise SaaS environment
  • Experience with Salesforce configuration, administration or power user; ie reports and dashboards, list views, data loading, field and object customization. Hands on experience in Salesforce Trailhead or progress towards a Salesforce Admin Certification a plus!
  • 3+ years in hands-on product/customer support, customer success, technical account management role
  • Natural problem-solver, comfortable with complexity and ambiguity
  • High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business

About us:

AgentSync builds modern insurance infrastructure that connects carriers, agencies, MGAs, and producers. With customer-centric design, seamless APIs, automation, and unparalleled service, AgentSync’s solutions provide data intelligence and streamlined onboarding and compliance management processes that reduce costs, increase efficiency, and get producers ready to sell in hours instead of weeks. Founded in 2018 by Niranjan “Niji” Sabharwal and Jenn Knight, and headquartered in Denver, Colorado, AgentSync has been recognized as one of Denver’s Best Places to Work, a Forbes Magazine Cloud 100 Rising Star, and as an Insurtech Insights Future 50 winner, and was ranked 65th in Forbes – America’s Best Startup Employers 2023.

Salary:

In accordance with Colorado law, the following represents AgentSync’s reasonable estimate of the range of possible compensation for this role, if hired in Colorado.

Denver/Boulder Metro

$65-80k with bonus potential

Additionally, this role is eligible to participate in AgentSync’s equity program.

100% Company Paid Healthcare Insurance (for you and dependents)

  • Medical
  • Dental
  • Vision

Financial Benefits

  • 401(k) retirement savings plan

Other Benefits

  • Flexible PTO
  • 12 paid holidays per year
  • 12 weeks 100% paid parental leave and $4,000 return to work childcare stipend