AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.

We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.

Overview

We are seeking a strategic and customer-focused Customer Enablement & Trainer to design and deliver high-impact learning experiences that drive product adoption, internal readiness, and long-term customer success.

This role blends hands-on facilitation with program design. You will lead customer training engagements, deliver internal product education, and build scalable enablement frameworks grounded in adult learning principles. The ideal candidate is both an exceptional doer and a thoughtful architect of customer education strategy.

This position plays a critical role in accelerating time-to-value, strengthening retention, and supporting revenue growth through paid training offerings.

What You’ll Do

Customer Implementation & Adoption Enablement

• Lead structured training engagements during customer onboarding and implementation to accelerate time-to-value and drive confident product adoption.
• Tailor training experiences to customer use cases, maturity levels, and strategic goals, reinforcing best practices and scalable workflows.
• Partner cross-functionally with Implementation, Customer Success, Product, Product Marketing, and Revenue teams to align training with adoption, retention, and revenue goals.
• Identify adoption risks during training engagements and proactively surface insights to the account team.

Scalable Customer Education & Webinar Strategy

• Design and deliver live and virtual customer education programs, including feature releases, advanced workshops, and best practice sessions.
• Build scalable learning assets (recorded sessions, modular content, reusable resources) to extend impact beyond live delivery.
• Continuously refine webinar engagement strategy, improving participation, interaction, and post-session adoption outcomes.

Training Program Ownership & Revenue Accountability

• Own the execution and quality of paid training packages, ensuring high customer satisfaction and measurable impact.
• Track participation, feedback, and adoption signals to continuously improve curriculum effectiveness.
• Contribute to certification or advanced learning pathways as the program matures.
• Support expansion and renewal conversations by reinforcing product value through education.

Internal Product & Readiness Enablement

• Deliver internal product education to Customer Success, Support, and Implementation teams to ensure consistent product fluency and customer messaging.
• Partner with Product and Product Marketing to stay aligned on roadmap updates and positioning shifts.
• Translate customer training insights into actionable feedback that informs product development and go-to-market refinement.

What Success Looks Like

• Consistently high customer satisfaction across training engagements
• Measurable improvement in product adoption and usage following training
• Reduced post-implementation support friction due to effective education
• Strong internal alignment and product fluency across customer-facing teams
• Growth in training package utilization and contribution to expansion opportunities
• Continuous evolution of scalable customer education assets and programs

What We’re Looking For

Experience

• 3–6+ years in customer training, enablement, implementation, or customer success
• Experience delivering live virtual and in-person training sessions
• Background in SaaS or technology platforms preferred
• Experience facilitating webinars and group learning environments
• Must be able to travel XX to customer sites or main headquarters (if remote)

Skills

• Strong presentation and facilitation skills
• Ability to simplify complex concepts clearly
• Confident executive-facing communication
• Comfortable adapting content in real-time
• Highly organized and detail-oriented
• Strong cross-functional collaboration skills

Nice to Have

• Experience with Learning Management Systems (LMS)
• Instructional design experience
• Certification in adult learning or training methodologies

Don’t meet every single requirement?

At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Location
This is a hybrid position and is open to candidates living within 25 miles of our office in RiNo. Candidates for this role will work on our hybrid schedule Tu, Wed., Th. in office, and M, F work from home.

Our ideal candidate will live within 25 miles of our office in Denver. Other states we're able to consider candidates in are CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NC, NY, OR, PA, TN, TX, UT, VA, and WA. (We are not hiring or able to consider candidates in New York metro, Seattle metro, or the Bay Area)

Total Compensation

The following represents AgentSync’s reasonable estimate of the range of possible compensation for this role.

💰 $150-180K base salary

💲 Annual company bonus program

⚖️ Equity in the form of stock options

Health Benefits

🏥 Medical - Cigna plans with 100% employer paid premiums on 2 plan options

🦷 Dental - 100% paid premium plan for you and your dependants

👁️ Vision - 100% paid premium plan for you and your dependants

📔 Employee Assistance Plan

Financial Benefits

🏦 401(k) retirement savings plan

🤒 HSA employer contributions

Other Benefits

🌴 Flexible PTO

📆 12 paid holidays per year

🍼 12 weeks parental leave w/generous return to work stipend

Candidates: AgentSync Recruiting & Talent teams will only communicate with you using @agentsync.io email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!).

We are not able to consider candidates who require a work visa now or in the future.