Opportunities at Craft portfolio companies


Senior Product Manager, Technical



IT, Product
Brazil · Remote
Posted on Tuesday, May 14, 2024

Arena is a tech company created in Silicon Valley with a mission to revolutionize the conversation AI industry. Companies using Arena include Disney, Red Bull, ESPN, Microsoft and Fox. We have +2,000 customers in 150 countries and with +550M users consuming our live chat per month. Arena has raised $16M from top-tier investors in Silicon Valley such as CRV, Craft Ventures, and Redpoint.

More about Arena on Techcrunch and VentureBeat.

If you are a senior product manager who loves a good challenge, enjoys solving meaningful problems, and wants to be a part of one of the fastest-growing cloud companies in Silicon Valley — then Arena is the company you're looking for.

What you will be doing

  • You will run the end-to-end product lifecycle of Arena initiatives you are responsible for.
  • Create, communicate, and execute the roadmap and strategy to achieve the goals
  • Create use-cases, user stories, and detailed product requirements that clearly articulate the functionality of the product that will be developed.
  • Own and manage the product backlog and prioritize product enhancements, partner, and customer requests by using sound judgment and decisive tradeoffs.
  • Develop competitive expertise to assist in outbound product positioning and inform internal development priorities.
  • Collaborate with Engineering, Design, and Marketing teams to deliver an amazing product and an exceptional user experience.
  • Partner with Marketing, Sales, and Customer Support to successfully roll out the products and ensure an outstanding end-to-end user experience.

You May Be a Good Fit If You Have:

  • 6+ years of product experience, preferably in a SaaS platform software
  • Industry experience and familiarity with UI design and best practices, APIs, general programming languages and concepts, including web and mobile application architectures and components, and network effect concepts.
  • Strong organizational skills: prioritization, effective time management, conflict resolution, risk identification, and mitigation.
  • Depth of experience leading business-critical product initiatives. You can take big ideas and turn them into a roadmap of features and research with minimal guidance.
  • Tireless eye for detail and demonstrated an obsession with building great user experiences
  • Natural leadership. You know how to influence people to get things done across any job function. People love working with you.
  • Experience with SCRUM/Agile development process
  • Fluency in English (both written and spoken) and feel comfortable talking to native English speakers on a daily basis

Nice-to-Have Education

  • BS or MS in Computer Science, Engineering, or equivalent education.

Example Responsibilities

  • Prepare project, epic, and sprint plans with the Tech Leads
  • Deliver projects on time and within quality standards
  • Ensure all relevant tasks have a technical plan before development is started
  • Coordinate technical plans with the Architecture Team and make sure the development is aligned with their designs
  • Provide technical expertise, guidance, training, and mentoring to the engineers and designers working in your team
  • Maintain a friendly, non-hierarchical team
  • Manage releases and war-rooms
  • Contribute hands-on features from wireframe to production releases
  • Serve as a responsive contact point to other departments and customers
  • Conduct regular 1-on-1s with team members

About Arena:

Arena offers a unique work environment and the chance to collaborate with diverse teammates across multiple countries. We give you the freedom and tools to do your best work, and foster an environment you can do it in.


🔥 Be a part of the team in Silicon Valley and join a global team
🗺 Work remotely and visit the HQ in San Francisco, California
💪 A team of exceptional engineers
💶 Competitive salary package & benefits
✨ Company equity
⛱️ 4 weeks of paid time-off
📖 A generous Learning and Development budget
🚀 Key moment to join Arena in terms of growth and opportunities
💻 Ability to put your stamp on an innovative product
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 Multiple nationalities: cosmopolite & multi-cultural mindset
💆‍♀️ Our people matter, work-life balance is important at Arena