Arist is a rapidly growing startup that delivers research-backed courses and reinforcement directly in messaging tools like SMS and Teams — all in 5 minutes a day. Our solutions are transforming the future of learning by meeting learners where they are and empower businesses to unlock the full potential of employees. We seek a motivated and experienced Customer Success Manager to join our team and play a pivotal role in the success and satisfaction of our strategic and enterprise customers.

Position Overview

As Customer Success Manager at Arist, you will build and maintain strong relationships with our strategic and enterprise customers. You will serve as their advocate within the organization, ensuring their needs are met and they receive maximum value from our products and services. The ideal candidate will possess at least 5 years of experience in a similar role (CSM+), along with a strong service mindset, high learning agility, and the ability to challenge the status quo.

Please note: Relevant domain expertise is required for this role. This includes a strong understanding of Learning and Development (L&D), Sales Enablement, or Sales Training, as well as direct, hands-on experience either within these functions or as a vendor/partner supporting them.

Key Responsibilities

• Customer Leadership: As the primary partner for Arist's strategic and enterprise clients, you'll collaborate closely across all organizational levels. Your role is to understand their business objectives, challenges, existing learning infrastructure, and processes. Through analysis and experience, you'll provide prescriptive recommendations on leveraging Arist's solutions to drive optimal outcomes.
• Internal Customer Champion: You'll be the voice of our strategic and enterprise customers within Arist. Fostering close cross-functional partnerships with Product, Engineering, and Sales teams, you'll ensure visibility into customer opportunities and use cases and advocate for their needs.
• Optimizing Customer Success Processes: Identify opportunities to enhance the customer experience through process improvements and innovations. Leverage insights from customer needs, industry trends, and best practices to streamline workflows, drive product adoption, and maximize value realization, fostering long-term partnerships.

Characteristics

Success in this role hinges on embodying the following qualities and mindsets:

• Unwavering Customer Advocacy: You possess an inherent service-oriented mindset. You tirelessly champion your customers' needs, think creatively and with an outcome focus, and ensure their voices are heard throughout the organization.
• Adept Collaborator: Navigating corporate politics and aligning diverse stakeholder interests is your forte. You naturally foster strong cross-functional partnerships, bringing teams together by unifying different perspectives toward shared goals. Your ability to traverse our customers' complex organizations, build consensus, and drive action is crucial for propelling Arist initiatives forward.
• Challenger Mentality: Complacency is a foreign concept. You approach every situation with a critical eye, constantly seeking opportunities for improvement and driving innovative and creative solutions.
• Ownership and Execution Excellence: Taking ownership and getting stuff done is ingrained in your DNA. You embrace challenges head-on, identify creative solutions, ensuring tasks are completed with precision and efficiency.
• Data Storytelling Mastery: Numbers hold power, and you wield it masterfully. Through compelling data narratives, you uncover insights, shape strategies, and communicate complex ideas with clarity and impact.

Qualifications

• Extensive Enterprise (Fortune 500) Customer Success Expertise: Minimum 5 years of experience as an Enterprise CSM. We are building a white-glove CSM model, and relevant experience is strongly preferred.
• Relevant Domain Expertise: A solid understanding of Learning and Development (L&D), Sales Enablement, or Sales Training is required. Proven ability to speak the language of our customers, comprehend the unique challenges faced by training teams, and provide tailored solutions that align with their organizational needs and objectives.
• Complex Customer Management Prowess: Proven track record of managing complex multi-layered customer relationships, delivering exceptional satisfaction, and fostering long-term partnerships with strategic accounts.
• Strategic Consulting Acumen: Ability to provide strategic guidance to customers, leveraging your expertise to help them achieve their learning and development goals by effectively utilizing our product capabilities.
• Renewal Ownership: Demonstrated experience in owning and driving renewal opportunities as part of a Customer Success Manager role, ensuring continued value delivery and revenue growth.
• Cross-Functional Collaboration Mastery: Exemplary skills in collaborating closely with Product and Sales teams, aligning customer needs with product development roadmaps and sales strategies, and fostering a cohesive customer-centric culture.

Why Join Us

• Drive Transformative Impact: Seize the chance to make a lasting impact by spearheading innovation in a rapidly evolving ed-tech startup, shaping the future of learning and empowering organizations.
• Thrive in a Collaborative Culture: Immerse yourself in an inclusive environment that fosters open communication, values diverse perspectives, and cultivates a spirit of teamwork.
• Competitive Rewards and Benefits: Enjoy a comprehensive compensation package with a competitive salary and attractive benefits, ensuring your contributions are recognized and rewarded.
• Continuous Professional Growth: Embark on a journey of continuous learning and professional development with abundant opportunities to expand your skills, knowledge, and expertise, propelling your career to new heights.

If you are a customer-focused individual with a passion for learning and development and a drive to help enterprises succeed, we encourage you to apply for this exciting opportunity to join Arist.

Together, we will shape the future of Learning!