The Role

This is a key role in delivering supreme support and service to our customers. You will be a valuable resource throughout the payment process and a crucial point of contact for our customers. If you have excellent interpersonal and communication expertise, strong writing and analytical skills and a desire to leverage your knowledge of fintech and payments; this opportunity is a perfect fit.

Responsibilities:

• Handle day to day customer email related to the entire payment process.
• Provide guidance to new customers to ensure they are on-boarded successfully.
• Administer pending payments and registrations.
• Work with customers to correct payment details provided or to obtain any missing information.
• Send out client invoices ensuring they are accurate and compliant.
• Review customer invoices received ensuring their accuracy and timeliness.
• Reconcile bank payments received against invoices.
• Prepare bank transfers and ensure that customer bank details are verified.
• Verify customer data by performing compliance checks.

Requirements:

• Undergraduate Bachelor’s degree in economics/finance/accounting is preferred
• Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Strong computer skills with advanced Excel skills
• Outstanding attention to detail, with an ability to spot numerical errors
• Highly organized with the ability to multitask and work under pressure
• Tech savvy and the ability to pick up new technology quickly

Why Work With Us

• We are humble, hungry, intelligent and collaborative
• Unlimited PTO and a flexible working environment
• We offer comprehensive medical, dental, and vision, Flexible Spending Account, Health Savings Account (with an employer contribution)
• We also provide Life Insurance, STD and LTD
• Wellbeing benefits through Employee Assistance Program, Spring Health and OneMedical
• 401(k) retirement plan
• Home Office Setup
• Team-building offsites and outings