Position Overview

The Customer Success Manager is responsible for coordinating the launch activities of new clients, as well as with existing clients for new countries, categories or applications. They will work closely with the account leads and R&D to provide overall project management during the launch period, from green light through Go Live. The Customer Success Manager will be responsible for working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live with Candex.

This position will report to the Director, Customer Success.

The Role

• Coordinate the launch of clients, including project management, technical coordination, training & communications plans
• Identify, set up, and hold meetings with various internal and external teams to progress the project
• Oversee and address any support and/or technical issues associated with clients during this period
• Identify product enhancements, improvements, or expansions to meet the needs of Candex customers and create value for the organization and our clients prior to launch
• Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.
• Responsible for communication around timelines, project management & action items
• Understanding of the company’s products inside and out is essential
• Capable of working hours Monday-Friday 11am-8pm with flexibility (Friday can end early)

Qualifications

• 3+ years of relevant experience working with enterprise companies
• Knowledge of SaaS platforms and technology implementation in B2B environments
• Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
• Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
• Knowledge of customer service practices
• Great at relationship building
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• High attention to detail
• Self-motivated and self-directed

Advanced skills

• Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
• Knowledge of technologies such as, IT networking, internet technologies, web servers and XML
• Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
• Knowledge and/or experience with Accounts Payable and Payment processes & software
• Experience with Customer Relationship Management (CRM) software such as, Salesforce
• Certified Project Manager

Why Work With Us

• We are humble, hungry, intelligent and collaborative
• A flexible working environment
• We offer scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all
• Team-building off-sites and outings