The Role

The Customer Delivery Manager is responsible for coordinating the launch activities of new clients, as well as with existing clients for new countries, categories or applications. They will work closely with the account leads and R&D to provide overall project management during the launch period, from green light through Go Live. The Customer Delivery Manager will be responsible for working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live with Candex. This position will report to the Customer Delivery Team Lead.

Responsibilities

• Coordinate the launch of clients, including project management, technical coordination, training & communications plans
• Identify, set up, and hold meetings with various internal and external teams to progress the project
• Oversee and address any support and/or technical issues associated with clients during this period
• Identify product enhancements, improvements, or expansions to meet the needs of Candex customers and create value for the organization and our clients prior to launch
• Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.
• Responsible for communication around timelines, project management & action items
• Understanding of the company’s products inside and out is essential
• Capable of working hours Monday-Friday 11am-8pm with flexibility (Friday can end early)

Requirements

• 3+ years of relevant experience working with enterprise companies
• Knowledge of SaaS platforms and technology implementation in B2B environments
• Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
• Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
• Knowledge of customer service practices
• Great at relationship building
• Excellent English verbal and written communication skills
• Strong interpersonal and organizational skills
• High attention to detail
• Self-motivated and self-directed

Advanced skills

• Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
• Knowledge of technologies such as, IT networking, internet technologies, web servers and XML
• Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
• Knowledge and/or experience with Accounts Payable and Payment processes & software
• Experience with Customer Relationship Management (CRM) software such as, Salesforce
• Certified Project Manager

Why Work With Us

• We are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success.
• Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
• Parental Leave – Take meaningful time to bond with your growing family.
• Flexible Work Environment – Balance life and work with adaptable schedules.
• Global Team + Mindset – Join a diverse, international team that thinks beyond borders.
• Home Office Setup – Get the gear and support you need to work comfortably from anywhere.
• Professional Development – Grow your skills with training and learning sessions.
• Internal Mobility – Explore new global roles and career paths without leaving the company.
• Team Outings – Connect and celebrate with colleagues through regular social events.

Our Values

• Be a Stickler for Details - we think about the details when making decisions and ensure we haven’t overlooked anything.
• Debate, Decide, Deliver - Candexers foster a culture of open debate so we can make the right decision.
• Innovate to Simplify - we continuously look for simpler ways to do everything.
• Follow Through, Follow Up - we are always moving the ball forward – when we say we will do something, we do it.
• Attract & Develop the Best - we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership.
• Keep an Obsessive Customer Focus - our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless.
• Learn & Be Curious - we foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement.
• Act with Integrity & Professionalism - we act with honesty, transparency, and ethical principles – ensuring our actions align with our values.