Opportunities at Craft portfolio companies


Staff Software Engineer (Patient Communications)



Marketing & Communications, Software Engineering
United States
Posted on Sunday, April 14, 2024

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

The Role

Cedar is making major improvements to the patient financial experience. We hope to eliminate the burden of billing for patients and providers by delivering a comprehensive, personalized, and connected financial experience.

As part of our vision to create a smoother patient billing experience, we are in need of a Staff Engineer to embed on our Patient Communications squad and lead technical strategy across multiple related squads. Our team focuses on empathetically engaging with patients across various communication channels to help them understand and improve their healthcare finances. We aim to balance the success of our individual clients with the ability to scale our platform and improve the experience for all patients.

Cedar is committed to a flexible work environment, so this as well as many of our roles are remote friendly.

In this position you will:

  • Lead the development of high-impact product features across multiple squads
  • Bring clarity to highly ambiguous projects and ensure we are building for long term maintainability
  • Mentor engineers at all levels and uplevel them through trainings and sharing best practices
  • Identify and drive org-level changes to improve existing processes, infrastructure, architecture, developer happiness, etc.
  • Support your counterparts on the product, design and commercial teams to understand patient problems and then formulate a technical strategy to solve for them.
  • Work autonomously and creatively in navigating and overcoming obstacles that you encounter

What we look for in a candidate:

  • A demonstrated track record of leading large technical projects that span multiple engineering teams and require multi-functional teamwork (we don’t have a hard requirement, but generally this comes with at least 10+ years of professional software development experience)
  • Experience mentoring and training engineers across all levels
  • Ability to scale solutions and build for long-term supportability
  • Comfort with ambiguity and ability to drive projects from ideation through to completion
  • Experience collaborating with both technical and non-technical cross-functional teams
  • Excitement about our mission and a passion for solving problems to improve the healthcare financial experience

Compensation Range and Benefits

  • Salary/Hourly Rate Range*: $216,750 - $255,000
  • This role is equity eligible
  • This role offers a competitive benefits and wellness package

*Subject to location, experience, and education*



What do we offer to the ideal candidate?

  • A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
  • Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
  • For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
  • 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
  • Diversity initiatives that encourage Cedarians to bring their whole selves to work, including the Cedarian Advisory Group (a cross-functional cohort focused on increasing internal inclusiveness at Cedar) and three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
  • Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
  • Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
  • Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.

As of December 2023, Cedar is engaging with 25 million patients on an annualized basis, and is on target to process $2.6 billion in patient payments annually. Cedar’s ambition is to serve 50-60 million Americans by 2025, about half of the U.S. population that makes medical payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.