Customer Success & Operations Manager
ClickUp
This job is no longer accepting applications
See open jobs at ClickUp.See open jobs similar to "Customer Success & Operations Manager" Craft Ventures.ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄
Responsibilities
- Execute the company's business strategy for Costa Rica, aligning it with overall organizational goals and objectives.
- Lead and assist with day-to-day operations in the region, including recruitment, administrative duties, people operations, and facilities management.
- Build and manage relationships with key stakeholders, including government officials, industry partners, and local communities.
- Lead and manage a team of customer success managers, providing guidance, coaching, and support to ensure high performance and achievement of goals.
- Define and implement customer success strategies and initiatives to drive customer satisfaction, retention, and growth.
- Collaborate with cross-functional teams, including Sales, Marketing, Product, and Support, to ensure seamless customer onboarding, adoption, and retention.
- Monitor and analyze key performance metrics related to customer success, identifying areas for improvement and implementing corrective actions.
- Drive customer advocacy initiatives, including customer reference programs, case studies, and testimonials.
- Stay up-to-date with industry trends, competitive landscape, and customer needs to proactively identify opportunities for business growth.
- Represent the company at industry events, conferences, and networking forums to enhance brand visibility and establish thought leadership.
Qualifications
- Proven experience as a Country Manager or similar leadership role in Costa Rica, preferably within Saas.
- Strong track record in building and leading successful customer success teams.
- Excellent interpersonal and communication skills, with the ability to effectively engage with diverse stakeholders.
- Strategic thinker with a customer-centric mindset and a passion for delivering exceptional customer experiences.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Proactive and results-oriented, with the ability to thrive in a fast-paced, dynamic environment.
- Fluency in English and Spanish is required.
#LI-Remote
#LI-JMS
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
This job is no longer accepting applications
See open jobs at ClickUp.See open jobs similar to "Customer Success & Operations Manager" Craft Ventures.