IT Manager
ClickUp
ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄
ClickUp is seeking an IT Support Manager to join the IT team in the Philippines. You will own all aspects of IT support for the EMEA and APAC region and support our internal teams with software /hardware issues and IT logistics. We're looking for someone passionate about customer experience and a self-starter eager to learn and grow with us.
In this dynamic and rapidly evolving digital landscape, the seamless coordination and efficient management of tasks and projects have become paramount. The IT Support Manager role will be instrumental in assisting and empowering ClickUp, a cutting-edge productivity platform, to thrive and provide top-notch solutions. While your expertise will be utilized by ClickUp, Leap will serve as your Employer of Record in the Philippines. This unique collaboration will create an environment where your talent can truly shine, making a significant impact on the productivity and success of ClickUp's operations.
The Role:
Own all aspects of IT support in the EMEA and APAC region.
Implement key IT procedures such as employee onboarding, off-boarding, and routine technology support.
Ensure support requests and incidents are logged and resolved timely.
Maintain IT hardware and software inventory and track the complete lifecycle of those assets.
Manage and lead a team including IT specialist and IT support, training and coaching them.
Own the administration of SaaS applications, including G Suite, Slack, Zoom, Okta, etc.
Maintain on-call rotation plan and schedule to provide support outside of standard business hours.
Qualification
Previous experience developing IT support procedures
Excellent understanding of end-user computer hardware, conference room audio-visual technologies, and various connectivity interfaces
Expert-level end-user hardware and software troubleshooting skills
Excellent customer care skills
Excellent understanding of enterprise SaaS applications, including G Suite, Slack, Zoom, Okta, etc.
5+ years of experience with IT support and a minimum of 2 years of management experience
Ability to coach, mentor, and manage junior and mid-level IT technicians
Demonstrated ability to communicate clearly and effectively orally and in writing and technical concepts to non-technical users.
#LI-Onsite
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
