Priority Support Specialist, Philippines
ClickUp
ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄
Customer service is our #1 Core Value at ClickUp, and we want users of all sizes to experience the absolute best support interactions they've ever had. To make that happen our Priority Support Specialists work with our largest users to ensure the support they receive is both contextual to their needs and exceptional.
As a Priority Support Specialist you'll have the opportunity to partner closely with some of our largest users and build an understanding of their business in order to provide white-glove support through email and zoom. You'll work with many teams at ClickUp to both debug issues our users face and represent their needs across the company.
As we scale quickly, you'll also have an opportunity to build processes and workflows that directly impact our ability to provide exceptional support at a growing scale.
In this dynamic and rapidly evolving digital landscape, the seamless coordination and efficient management of tasks and projects have become paramount. This role will be instrumental in assisting and empowering ClickUp, a cutting-edge productivity platform, to thrive and provide top-notch solutions. While your expertise will be utilized by ClickUp, Leap will serve as your Employer of Record in the Philippines. This unique collaboration will create an environment where your talent can truly shine, making a significant impact on the productivity and success of ClickUp's operations.
The Role:
- Build a deep knowledge of the ClickUp product to provide contextualized support to strategic Enterprise users.
- Support our sales and success team.
- Work closely with Enterprise users to understand their use of ClickUp, their goals, and their processes.
- Become a trusted advocate for your users internally, representing their needs to key stakeholders at ClickUp.
- Troubleshoot incoming support requests and own their resolution, managing user expectations clearly throughout.
- Optimize team specific documentation and workflows to empower great support experiences at growing scale.
Qualifications:
- 3+ years prior experience in a customer support role, preferably with large strategic users.
- A passion for people and genuine desire to solve problems.
- A near perfect attention to detail and ability to see big picture needs.
- Proven ability to breakdown complex problems into clear and actionable next steps.
- Strong written and verbal communication skills in English are required for customer communications.
- Strong time management skills and an ability to efficiently prioritize.
Desirable:
- Past experience working in Technical Account Management or Customer Success Roles.
- An existing familiarity with the ClickUp product.
#LI-Remote
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
