Opportunities at Craft portfolio companies


Growth Support Specialist



Customer Service, Sales & Business Development
Posted on Tuesday, October 3, 2023

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄

We are seeking a Customer Growth & Experience Specialist to join our team in the Philippines.
In this role, you will be responsible for driving customer growth and retention by providing exceptional customer service and support to ClickUp customers. You will connect with customers to understand their specific business needs and provide guidance on how to best leverage ClickUp. You will work closely with both our Customer Support team and our Growth team to identify opportunities to improve the customer experience and drive customer adoption and retention.
In this dynamic and rapidly evolving digital landscape, the seamless coordination and efficient management of tasks and projects have become paramount. The Customer Growth & Experience Specialist role will be instrumental in assisting and empowering ClickUp, a cutting-edge productivity platform, to thrive and provide top-notch solutions. While your expertise will be utilized by ClickUp, Leap will serve as your Employer of Record in the Philippines. This unique collaboration will create an environment where your talent can truly shine, making a significant impact on the productivity and success of ClickUp's operations.
  • Understand users business needs and the best application of ClickUp to their process & workflows
  • Provide exceptional customer service and support to ClickUp customers via email, chat, video calls, and phone
  • Understand & consolidate customer needs and pain points, and provide feedback to internal teams to inform product and feature development
  • Build and maintain strong relationships with customers, and act as a trusted advisor to help them get the most value from ClickUp
  • Consolidate customer feedback and observations to support future growth strategies
  • Track and report on customer growth and retention metrics, and identify trends and opportunities to improve performance
  • Participate in the development and delivery of customer training and support materials
  • Stay up-to-date with industry trends and best practices in customer service and support, growth, and retention strategies
  • Bachelor's degree in business, communications, or related field
  • 3+ years of experience in customer service and support, growth, or related field, preferably in a SaaS or technology industry
  • Strong analytical and problem-solving skills, with experience in data analysis and growth strategies
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and collaborate effectively with cross-functional teams
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Experience with customer service and support tools, such as Zendesk, preferred
  • Experience using ClickUp strongly preferred
If you are a proactive problem solver with a passion for driving customer growth and retention, we encourage you to apply for this exciting opportunity to join our team and help shape the future of ClickUp.

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.