Growth Support Specialist
ClickUp
This job is no longer accepting applications
See open jobs at ClickUp.See open jobs similar to "Growth Support Specialist" Craft Ventures.ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄
- Understand users business needs and the best application of ClickUp to their process & workflows
- Provide exceptional customer service and support to ClickUp customers via email, chat, video calls, and phone
- Understand & consolidate customer needs and pain points, and provide feedback to internal teams to inform product and feature development
- Build and maintain strong relationships with customers, and act as a trusted advisor to help them get the most value from ClickUp
- Consolidate customer feedback and observations to support future growth strategies
- Track and report on customer growth and retention metrics, and identify trends and opportunities to improve performance
- Participate in the development and delivery of customer training and support materials
- Stay up-to-date with industry trends and best practices in customer service and support, growth, and retention strategies
- Bachelor's degree in business, communications, or related field
- 3+ years of experience in customer service and support, growth, or related field, preferably in a SaaS or technology industry
- Strong analytical and problem-solving skills, with experience in data analysis and growth strategies
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and collaborate effectively with cross-functional teams
- Ability to work in a fast-paced environment and manage multiple priorities
- Experience with customer service and support tools, such as Zendesk, preferred
- Experience using ClickUp strongly preferred
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
This job is no longer accepting applications
See open jobs at ClickUp.See open jobs similar to "Growth Support Specialist" Craft Ventures.