Opportunities at Craft portfolio companies


Partner Operations and Project Analyst



IT, Operations
Posted on Sunday, October 8, 2023

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄

ClickUp is seeking a leader in program management and customer experience (CX) who has strengths in developing comprehensive project plans and successfully executing them on time. This individual has a strong and balanced understanding of project management, risk mitigation, and cross-functional collaboration.
The ideal Program Manager on the CX team understands the importance of customer experience and has prior experience in working with post-sales teams to drive strategic initiatives that align with business goals using project management skills and excellent organization. You are an out-of-the-box creative problem-solver, who makes impactful decisions supported by stakeholder alignment and prioritization. If you're a proactive, detail-oriented, and results-driven go-getter who thrives when faced with new challenges...this role is meant for you!
In this dynamic and rapidly evolving digital landscape, the seamless coordination and efficient management of tasks and projects have become paramount. The Program Manager role will be instrumental in assisting and empowering ClickUp, a cutting-edge productivity platform, to thrive and provide top-notch solutions. While your expertise will be utilized by ClickUp, Leap will serve as your Employer of Record in the Philippines. This unique collaboration will create an environment where your talent can truly shine, making a significant impact on the productivity and success of ClickUp's operations.

The Role:

  • Plan and implement projects from inception to completion across post-sales teams
  • Collaborate cross-functionally with various departments to ensure alignment and achievement of strategic goals
  • Create, maintain, and update comprehensive project documentation
  • Manage and oversee progress with the project team while driving high-quality outcomes
  • Report and escalate issues to senior management as needed
  • Perform risk management to minimize project uncertainties and anticipate potential issues
  • Utilize a variety of skills to take a consultative approach to finding and implementing solutions including project management, business/systems analysis, and strategic planning
  • Develop and control deadlines, budgets, and activities
  • Apply change, risk, and resource management
  • Work on tight deadlines and adapt to changing priorities


  • Minimum 3-5 years of related work experience in professional services or program management
  • Proven track record of managing large-scale projects
  • Superior verbal, written, and presentation skills
  • Exceptional organizational skills including attention to detail, multitasking skills, and prioritization
  • Excellent knowledge of data analysis, remote team leadership, and change management principles
  • Experience defining programs, writing detailed functional documentation, and delivering projects that meet rapidly evolving business needs
  • Strong working knowledge of project management tools and methodologies
  • Experience handling priorities and timelines without significant oversight
  • Certifications in project management and ClickUp proficiency are highly desirable

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.