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Zendesk Systems Administrator

ClickUp

ClickUp

IT
India
Posted on Wednesday, March 6, 2024

ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company's Most Innovative Companies, Inc. Power Partners and #1 on two of G2's Best Software Products Lists for 2023 - #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄

We seek a dedicated and innovative Systems Administrator to join our dynamic Customer Experience (CX) systems team. In this role, you will administer various CX systems, develop solutions to enhance customer satisfaction and ensure seamless operation through automation and efficient process management. If you have a passion for technology and a desire to create impactful customer experiences, we invite you to apply.

In this dynamic and rapidly evolving digital landscape, the seamless coordination and efficient management of tasks and projects have become paramount. This role will be instrumental in assisting and empowering ClickUp, a cutting-edge productivity platform, to thrive and provide top-notch solutions. While your expertise will be utilized by ClickUp, Deel will serve as your Employer of Record in India. This unique collaboration will create an environment where your talent can truly shine, making a significant impact on the productivity and success of ClickUp's operations


Responsibilities:

  • Administer, monitor, and maintain CX systems to ensure optimal performance with a customer-first mentality.
  • Develop and implement solutions addressing complex CX challenges with a proactive, can-do approach in identifying opportunities and acting with a sense of urgency and enthusiasm.
  • Streamline processes to improve efficiency and effectiveness within the CX landscape.
  • Design and execute automation strategies to reduce manual workload and increase accuracy.
  • Manage help desk tasks across platforms such as Zendesk and Qualtrics, ensuring timely resolution of issues.
  • Contribute to small-scale projects that contribute to the improvement of the CX environment.
  • Collaborate with CX Systems and cross-functional teams to align CX system functionalities with organizational goals.
  • Create and maintain team documentation
  • Leverage our ClickUp product to track, manage and collaborate on all work tasks and projects.
  • Optimize work processes by developing and refining efficient workflows in a remote workspace, and continuously seeking improvements.

Qualifications:

  • Proven problem-solving skills with an analytical, growth-centric mentality, leveraging feedback and self-reflection to improve continuously.
  • Excellent communication and interpersonal skills.
  • Experience with Zendesk or similar ticketing software.
  • Salesforce, Qualtrics, and/or Ada CX experience is a plus.
  • Familiarity with how APIs are used to integrate multiple systems, including Zapier, Make, Integromat, etc.
  • Previous help desk or technical support experience with strong customer-focused mindset
  • Basic familiarity with coding languages such as HTML, CSS, JavaScript, and Python is highly advantageous.
  • Ability to work autonomously and manage time effectively, taking personal ownership in completing assigned work on committed timelines.
Join us and become a part of a forward-thinking company that values innovation and is committed to delivering exceptional customer experiences. Apply today to take the next step in your career as our Systems Administrator, CX.
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ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details.