At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀

Customer service is our #1 Core Value at ClickUp, and we want users of all sizes to experience the absolute best customer experience they've ever had.

As a Senior Digital Adoption Specialist, you'll play a critical role in enabling user success through delivery of our sold services to Micro and SMB customers.

The Role:

• Maintain and expert knowledge of the ClickUp product to provide targeted support to ClickUp users.

• Partner closely with users to understand their goals and blockers. Then translate that information into solutions that allow users to continue to scale in the platform.

• Manage a book of business with a focus on implementations and recurring delivery

• Deliver end-to-end configuration, and optimization of a customer's ClickUp Workspace

• Create roadmaps to ensure our customer's are continuously receiving value.

• Provide initial support for customer inquiries via email or the ClickUp platform.

• Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.

• Maintains expert knowledge of ClickUp's ICPs.

• Provide guidance and mentorship to team mates across the support organization.

• Attainment of team KPIs

Qualifications:

• 2+ years prior experience in a software consulting role

• Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.

• Fluency in English is required, both spoken and written.

• Demonstrated ability to work effectively and autonomously with global customers across different time zones.

• Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.

• Excellent problem-solving and troubleshooting skills.

• Outstanding written and verbal communication skills.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Self-motivated, proactive, and able to work independently.

• Preferred experience in SaaS PPM software or collaborative work management (CWM).

#LI-Remote #LI-NMR

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

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ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to [email protected].