Opportunities at Craft portfolio companies


Team Manager



California, USA
Posted on Friday, August 11, 2023

Who We Are

Founded in 2013, Cloud9 is one of the most recognizable esports organizations in the world. With championships industry-wide, unmatched viewership hours, and extensive benefits packages for players and staff, Cloud9 expects to be the best in all categories. Currently, Cloud9 fields multiple professional teams spanning across several game titles.

To find more information about Cloud9, visit https://www.cloud9.gg.

What We’re Looking For:

Cloud9 is looking for full-time Team Managers committed to maintaining our operational standards. You will lead day-to-day operations and assist in strategic planning for our competitive teams. To be successful will require a keen eye for talent both on and off the roster, strong management and leadership traits, excellent written and verbal communication skills, and a focus towards optimizing organizational processes and development.

This role will report directly to a General Manager.

What You’ll Do:

  • Administrative:
    • Support the execution of talent contracts and immigration visas
    • Complete all necessary paperwork required for internal and external partners
    • Manage team specific information databases and process guides
    • Execute daily schedules set by upper management within desired time frames and adjust as needed
    • Maintain detailed expense reports associated with team spending, facilitate talent salary payments, and coordinate prizing dispersal from tournament operators
    • Other responsibilities to be assigned
  • Talent Development:
    • Attend all team and staff meetings, interacting and recording pertinent resolutions
    • Assist coaching staff to execute team goals and facilitate performance improvement plans
    • Identify potential talent and communicate opportunities to upper management
    • Onboard incoming talent to existing Cloud9 policies and procedures
    • Identify performance improvement opportunities in the players’ lifestyle and work with upper management to develop and execute improvement strategy
    • Other responsibilities to be assigned
  • Operations:
    • Keep players on schedule during game days and manage team morale
    • Work with league officials to address concerns as quickly as possible when they arise
    • Communicate partner needs with talent and execute deliverables as needed
    • Manage inventory and address team equipment needs
    • Facilitate successful travel, requiring smooth execution of travel processes and team needs as they arise
    • Gather, analyze, and report relevant match data to upper management
    • Work closely with and advise Content, Social, Partnership, and Sales departments to execute on deliverables
    • Other responsibilities to be assigned
  • Bachelor’s degree
  • Possession of active listening skills with an emphasis on understanding. The artful ability to deliver clear and logical thoughts in response.
  • Ability to apply intelligence to practical, real-world scenarios, where a “book solution” doesn’t necessarily exist. Ability to solve problems, in a timely manner, with an incomplete picture.
  • High growth-oriented mindset with a strong internal need for achievement. Self-directed in the quest for meaningful challenges and goals versus reactively awaiting direction, or measuring oneself by status quo.
  • High empathy and ability to self-regulate emotions when under increasing stress.
  • Ability to work effectively and supportively with teammates. Ability to prioritize organizational and/or team priorities over individual needs, seeking out win-win situations wherever they exist.
  • Knowledge of the industry and its key players
  • Tech savvy, ability to troubleshoot any computer issues that may arise
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance for extended periods of time
  • Have a driver’s license and be able to commute for work when necessary
  • Must have a valid passport and be able to travel for work
  • Flexible and able to work a non traditional work schedule
  • Local to Los Angeles or willing to relocate to Los Angeles
  • No previous esports experience required

  • We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business
  • Our benefits include medical, dental, vision, HSA, and a matching 401K!
  • We believe in work/life balance and hence we offer a generous paid time off policy, which includes sick time, vacation time, and parental leave
  • Fast-paced environment within a rapidly growing company
  • Access to industry-leading esports resources and community
  • Part of a winning team with a growth mindset
  • Relocation assistance available
  • The wage range for this role incorporates the multiple factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current range is $65,000
  • You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance

Equal Employment Opportunity

Background Checks

Cloud9 will consider qualified candidates with criminal histories in a manner consistent with the law.

Security Disclaimer

Please note that Cloud9 Esports takes the security and privacy of our employees and job applicants very seriously. We would like to remind you to be cautious and vigilant when receiving unsolicited emails or phone calls claiming to be from our company. Our only and official email address domain is @cloud9.gg and anything other than that is fraud.

If you receive any such requests for sensitive information or are unsure about the authenticity of a communication, please do not provide any personal information and contact us immediately.

Cloud9 Esports will not be responsible for any losses or damages resulting from fraudulent attempts by third parties.