Opportunities at Craft portfolio companies


Operations Strategy Lead - Carrier



Posted on Wednesday, May 29, 2024

What you’ll do:

  • Support the Operations team to improve their analytical and operational needs to help the team support our customers more efficiently

  • Program manage the execution of strategic initiatives in partnership with cross-functional partners (Product, Sales, Marketing, Customer Success, Data Analytics, etc.)

  • Identify opportunities to improve efficiency, productivity and cost-effectiveness through process optimization and streamlining operations

  • Monitor key performance indicators (KPIs) and operational metrics to track progress, identify areas for improvement, and make data-driven decisions

  • Partner with external stakeholders to manage existing relationships and identify new partnerships to reduce operational costs and improve customer experience

  • Partner with Finance to manage invoice approvals and functional budgets, including managing one of the largest P&Ls within CloudTrucks (Trailer Program P&L)

Who you are:

  • 5+ year of experience in Operations, Operations Strategy or related roles at high growth start-up

  • An entrepreneurial spirit, comfortable with navigating ambiguity and possessing a strong sense of grit

  • Passion for solving complex problems and building scalable processes

  • You succeed in high-growth teams (whether in tech, operations, strategy, consulting or a related experience)

  • You are excited to work with BPO teams of Operations and Customer Support agents to implement new programs and processes to improve the way they operate

  • Bias towards action with the ability to quickly consider what long-term decisions must be made today and what can start as an MVP

  • A proven track record of concurrently managing multiple complex projects to completion within tight deadlines

  • You love thinking about problems from a fundamentals approach; you translate strategic vision into measurable success metrics and applicable plans

About CloudTrucks

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.