Opportunities at Craft portfolio companies


Senior Sales Engineer (West Coast)



Sales & Business Development
Posted on Monday, June 17, 2024

🧠 About Cortex

​​Cortex is the internal developer portal that cuts noise for developers with paved paths to production. Companies like Docker, Adobe, and Xero use Cortex to catalog, score, and assign action to improve service quality and velocity, so devs can get back to work that drives the business forward.


We’re fully remote welcoming talented individuals from anywhere in the US! To build strong connections and foster collaboration, we host all-company offsites several times a year, where the entire team flies out to meet in person.

🤝 The Team

We are a mighty group of ~80 passionate individuals excited about building a product that developers love. We raised $35M in Series B Funding in 2023 led by IVP with Sequoia Capital and previously raised a series A co-led by Tiger Global and Sequoia Capital. You can read more about it here.

💼 Job Summary

We are seeking a Senior Sales Engineer to join our team. We’re looking for a Sales Engineer who will take ownership of customers' experience and operate as a high level individual contributor. You will join our small tight knit team working cross functionally with Sales, Marketing & Engineering to create a major impact on our product direction and company culture.

💻 Responsibilities

  • Establish relationships with engineering, SRE, DevX, and security teams acting as their technical resource throughout the pre-sales cycle.
  • Work side-by-side with our account executives to technically scope opportunities and partner on pre-sales engagement.
  • Understand and empathize with service architecture hurdles and headaches, delivering valuable technical solutions
  • Guide prospects in implementing Cortex best practices and delivering ad hoc product sessions.
  • Implement internal solutions or enhance processes that improve quality of life for other sales engineers on the team.
  • Provide guidance and feedback to engineering and product development teams from experiences in the field.
  • Ensure the technical win for Cortex with tailored product demonstrations, guided enablement and onboarding, as well as routine technical office hours.
  • Work strategically and creatively to ensure the prospect’s success during implementation, devising innovative solutions when appropriate.
  • Attend conferences, helping to evangelize Cortex to the engineering community.
  • Up to 50% travel required.


  • 4+ years of hands-on sales engineering experience (some of which in a high growth start-up environment)
  • Strong understanding of microservices and SaaS product to answer technical questions or concerns from customers
  • Experienced with writing scripts, automation, and operations for setting up, onboarding customers
  • Experience with several technologies in the software development and monitoring space such as APM, Observability, Security and Compliance, Containerization and Orchestration, Code Coverage, etc preferred
  • Strong written and verbal communication for driving adoption and resolve questions/concerns/objections from customers
  • Highly organized, flexible, with can-do attitude
  • Strong problem investigation and resolution skills
  • Ability to mentor and coach junior team members
  • Ability to provide guidance and feedback on best practices in pre-sales execution to leadership

🌴 Perks & Benefits

  • Competitive salary and equity package
  • Comprehensive health insurance (national medical, dental, vision - 100% company-covered!)
  • Fully covered life insurance
  • $400 monthly perks stipend
  • $1000 yearly Learning & Development stipend
  • 401k retirement plan
  • Pet Insurance
  • Unlimited Paid Time Off (PTO)
  • Remote & flexible work schedule
  • Gender-neutral parental leave policy
  • All-Company Retreats (locations vary - past retreats in San Diego, Miami, Austin)

✏️ Noteworthy

Our job titles may span more than one career level. The base pay for this role starts between $130,000 and $175,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable pay, equity, and benefits.

Cortex is committed to a diverse and inclusive workplace. Cortex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected]