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Jr. Customer Success Engineer

FingerprintJS

FingerprintJS

Customer Service, Sales & Business Development
Remote
Posted on Tuesday, August 22, 2023

Fingerprint empowers developers to stop online fraud at the source.

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. Some of our customers include: Coinbase, Booking.com, and Yahoo, just to name a few.

We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open source project is Fingerprint (16K stars on GitHub).

We have raised $44M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb), Nexus VP (previously invested in Postman, Hasura) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).

Reporting to the Director of Customer Success, as a Junior Customer Success Engineer, you will play a vital role in providing technical guidance, support, and automation expertise to our valued customers in the United States.

Responsibilities:

Customer Onboarding and Integration:

  • Assist customers in the seamless integration of our APIs into their applications.
  • Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process.

Technical Support and Issue Resolution:

  • Act as the primary technical point of contact for our US-based customers, addressing their inquiries, troubleshooting issues, and providing effective solutions.
  • Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers.

JavaScript and API Automation:

  • Utilize your expertise in JavaScript to create automation scripts for API testing, validation, and monitoring processes.
  • Develop and maintain automated testing suites to enhance the reliability and efficiency of our API product.

Customer Training and Documentation:

  • Conduct training sessions and webinars to educate US-based customers on best practices for using our APIs effectively.
  • Create and maintain comprehensive documentation to facilitate self-service support for customers.

Relationship Building:

  • Build strong, long-lasting relationships with our global based customers, understanding their unique needs, and ensuring their success with our API product.

Product Feedback and Improvement:

  • Act as a liaison between our customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related technical field.
  • Ideally located in the USA.
  • Proven 1-3 years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products.
  • Strong proficiency in JavaScript, with a demonstrated ability to create and maintain automation scripts.
  • Solid understanding of API concepts, RESTful architecture, and web services.
  • Excellent problem-solving and debugging skills, with an analytical approach to troubleshooting.
  • Outstanding communication and interpersonal skills, with the ability to communicate technical concepts effectively to diverse audiences.
  • Self-motivated, proactive, and able to work independently as well as collaboratively within a team.
  • Prior experience with API testing tools and frameworks is a plus.

Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here

If you are applying as a resident of the EU, please read our GDPR notice here