About product

Product is the driving force behind what we build at Harmonic. Our products span data and web applications that enable engineers, associates, and partners, at hundreds of the world’s most active venture firms to pinpoint the startups they should engage with.

Customer love is our north star, and we want developers and application users alike to have that flawless “it just works” experience. Design creates elegant product experiences that address our users’ biggest priorities and pain points. In the past 6 months, we’ve accomplished this at a breakneck pace with releases like:

• Network mapping: enabling customers to never miss a deal within their network, and leverage their team for out-of-network deals. Adopted organically by over 30% of our customer base within a week of launch
• Founder search: now used by hundreds of teams to pinpoint founders and talent. Supports searches like “show me everyone who worked at a tier 1 investor backed company in product or engineering from the preseed to series A stage, who is now a free agent”
• Investor profiles: clear insight into investor activity and relationships
• Native CRM integration: real-time syncs in use by over 40% of our customer base
• A suite of AI-driven features, such as: personalized relevance scoring, similar company mapping, modeled headcount, standardized descriptions
• and much more…

What you’ll do

• Be the point-person for design holistically; beyond ensuring we deliver excellent product experiences, you’ll make sure we have a consistent design language and a clear narrative that flows from a user’s first exposure to us (marketing collateral) through to in-product experiences. You’ll be the voice for design across the company and will help mentor other product designers.
• Shape the direction of our product; you’ll contribute to and influence the roadmap for our core user journeys to ensure that our users have a delightful end-to-end experience with Harmonic.
• Go deep on customer pain points; you’ll build relationships with customers, design partners, and our go-to-market team to continually gather and incorporate direct user feedback into product designs.
• Collaborate with product and engineering to ship quality experiences; you’ll work directly with product and engineering to iteratively design features that solve user problems and navigate technical challenges seamlessly, ensuring simple and elegant solutions for even the most complex interactions.

Who you are

• Obsessive. You view the product, no matter how good, as a base that can be continuously improved.
• Low ego. You work in service of making our customers successful.
• Willing and able to do whatever it takes to get the job done. You think in terms of the big picture while sweating the details.
• A first principles thinker. You are able get to the real crux of user and market problems, through data as well as direct conversations and intuition.
• A simplifier. You make complex interactions feel simple and obvious.
• A leader. You’re able to articulate vision clearly and rally a team through building trust, respect, and confidence. You’re comfortable in uncertainty and chaos, and know how to channel ambiguous and incomplete inputs into action.
• Hungry to learn. Any new problem is just a new problem, and it doesn't matter that you're not expert (yet).

What you’ve done

We hire for potential. We care more about where you’re going than where you are now. That said, we need to know you have the foundation to do this job well, and have demonstrated an exceptionally high rate of improvement.

You should have:

• 5+ years working in product design, in a role that spanned collaboration with product and engineering
• 2+ years experience leading a team
• A proven track record of shipping impactful products and features with high agency
• Demonstrated ability to design simple and compelling experiences
• Demonstrated ability to incorporate user context and technical limitations into product development

If interested

Please email your resume, or equivalent, and portfolio to max(at)harmonic(dot)ai along with a few words on:

• Why this role at Harmonic appeals to you
• A product release from the last few years that inspired you
• Where you’ve been focused on improving lately; personally, professionally, or both