Inspira Education Group is a fast-growing edtech startup focused on democratizing access to high-quality coaching for students worldwide. The Senior Customer Success Manager will own the operational backbone of the business, including student-counselor matching, global counselor recruitment, customer support escalations, process building, CRM workflow optimization, and launching new products or services. This hybrid role involves working partly from the New York City office. Responsibilities include managing customer operations and matching, building and running the counselor supply engine, leading customer success and escalations, owning operational systems and infrastructure (CRM HubSpot), and launching new products and features. The role requires 3-7 years of experience in operations, customer success, or program management, preferably in high-growth service or education businesses, with skills in managing escalations, recruiting service providers, and CRM workflow management. The position offers competitive compensation, performance bonuses, equity, health benefits, flexible PTO, and a chance to impact students globally.