Opportunities at Craft portfolio companies


Enterprise Support Specialist



Customer Service
Bengaluru, Karnataka, India
Posted on Wednesday, May 8, 2024

At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more!

As an Enterprise Support Specialist, you will play a crucial role in supporting our partners’ Vendor Management Systems (VMS). Your primary responsibilities will include worker assignment, timesheet creation, and billing processes to ensure the efficient and effective management of temporary workers supplied to our partners. You will be an integral part of our Partner Relations team, working collaboratively to maintain a seamless workforce management system.

Key Responsibilities

Worker Assignment:

  • Collaborate with the Enterprise Ops -US team to understand the partner’s workforce needs and VMS requirements
  • Accessing both internal systems and external partner systems to gather pertinent information and data used to assign workers to specific VMS job order
  • Ensure accurate and timely worker placements by partner requirements

Timesheet Creation:

  • Generate and maintain timesheets for temporary workers either via CSV upload or manually input directly into partner’s VMS
  • Verify and reconcile timesheet data to ensure accuracy
  • Address any discrepancies or issues related to timesheets promptly.

Billing Process:

  • Assist in the billing process by providing accurate payment information to the finance department
  • Track and document billing information to facilitate accurate invoicing.
  • Address partner inquiries related to billing and resolve any discrepancies.

Quality Assurance:

  • Ensure that all data entered into the VMS system is accurate and up to date.
  • Implement quality control measures to prevent errors and improve data integrity.
  • Participate in regular audits and checks to ensure compliance with partner agreements.

Dispute Handling:

  • Serve as the primary point of contact for resolving partner disputes.
  • Investigate disputes thoroughly and collaborate with stakeholders for resolution.

Stakeholder Management:

  • Establish and maintain positive relationships with vendor partners, and internal stakeholders.
  • Understand stakeholder needs and ensure alignment with VMS processes.

Cross-Functional Coordination:

  • Collaborate with cross-functional teams to optimize VMS processes and address business needs.
  • Communicate effectively with team members for alignment and timely execution of tasks.
  • Provide timely updates and reports to internal teams and partners as needed.
  • Raise discrepancies, and questions proactively to run the process smoothly


  1. Data Entry: Excellent data entry skills with a strong attention to detail.
  2. Communication: Effective written and verbal communication skills.
  3. Teamwork: Ability to collaborate effectively in a team environment.
  4. Technical Proficiency: Proficiency in Microsoft Office applications, particularly Excel/Google Sheets.
  5. SQL Knowledge: Familiarity with SQL is advantageous.


  1. Attention to Detail: Ability to maintain accuracy and precision in data entry tasks.
  2. Collaboration: Capacity to work cooperatively with colleagues to achieve common goals.
  3. Problem-Solving: Aptitude for identifying and resolving issues efficiently.
  4. Adaptability: Ability to adapt to changing requirements and priorities.
  5. Learning Agility: Readiness to acquire new skills and knowledge, particularly related to workforce management and VMS systems.


  1. Bachelor's degree required
  2. Minimum of 1 year of work experience, preferably in Business, Payroll, Revenue ops, VMS, invoicing
  3. Basic understanding of workforce management and VMS systems is desirable.
  4. Proficiency in Microsoft Office applications, especially Excel/Google Sheets.
  5. SQL knowledge is a plus.

If you are a detail-oriented individual with a passion for supporting workforce management processes and have the desire to grow within a dynamic organization, we encourage you to apply for this Enterprise Support Specialist position. Join our team and be part of the essential processes that drive the success of our partner relationships.

About Instawork

Founded in 2016, Instawork is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than five million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2022, Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 markets across the U.S. and Canada.

For more information visit www.instawork.com

We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply.

To learn more about our company values, please visit: https://info.instawork.com/about

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