Opportunities at Craft portfolio companies


Product Operations Manager



Product, Operations
San Francisco, CA, USA
Posted on Saturday, May 11, 2024

At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more!

Instawork is hiring a Product Operations Manager that would see projects from conception through implementation. You are intellectually curious and excited at the opportunity to drive the company forward by tackling the most critical challenges.

This role will work closely with product, design, operations, and engineering to create our outreach and rollout plans for some of our most important features with our users. As part of the product development lifecycle, you will test new capabilities, learn, and influence the product/engineering team to update the roadmap, and scale it through software. You will also have the opportunity to work with and influence some of the key decision-makers at the company. We are looking for someone who has a mix of operational prowess, the hustle to build programs from scratch, and creative thinking to develop new and creative solutions.

What You’ll Do

  • Contribute to company OKRs, having a firm grasp on key operational metrics to maintain & grow the health of our customer base
  • Lead ad-hoc special projects, working alongside stakeholders in cross-functional teams (ie. finance, marketing, sales, product, and customer support)
  • Run analyses on launched features to determine next steps
  • Provide feedback on the user experience to our product and engineering team
  • Manage our community of the best professionals on our platform to drive meaningful engagement
  • Keep our professionals accountable to their success metrics
  • Work closely with product, operations, design, and engineering to brainstorm and create new communication strategies for new product offerings
  • Train workers on new tools and products we launch

Who You Are

  • Preferred: 4 year degree from an accredited university
  • 1-2 years of professional experience
  • Experience with SQL and/or other data analysis tools
  • Experience with automation tools such as Zapier, UiPath or Power Automate
  • Proficiency in Microsoft Excel/Google Sheets
  • Agile, team player willing to navigate fluctuating needs of the business
  • Willingness to roll your sleeves up to accomplish tasks, as well as strategic thinking at a high level

For CA based applicants

  • The base salary for this position is $90,000 - $130,000
  • This position is eligible for equity in the form of stock options
  • This position is eligible for Instawork benefits, including:
    • A variety of medical, dental, and vision plans with coverage beginning on the date of hire
    • Flexible paid time off
    • At least 8 paid company holidays annually
    • Home office stipend
    • Phone stipend
    • Commuter stipend
    • Supplemental pay on qualified leaves
    • Employee health savings accounts (HSA) contribution
    • Flexible spending plans
    • 401K plan
    • Perkspot - discount program through Lumity

A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

Instawork Values

  • Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
  • Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
  • Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
  • Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.

About Instawork

Founded in 2016, Instawork is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than five million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2022, Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 markets across the U.S. and Canada.

For more information visit www.instawork.com

We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply.

To learn more about our company values, please visit: https://info.instawork.com/about

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