Opportunities at Craft portfolio companies


Senior Product Designer, B2B



Product, Design
Vancouver, BC, Canada
Posted on Tuesday, June 11, 2024
👋 Klue Design is hiring!
Klue is looking for a Senior Product Designer to join the team and help our users win their category. Klue is defining the category of Competitive Enablement. A new, smarter way for companies to beat the competition. Your role will be to work on end-to-end experience of our primary products. You’ll collaborate closely with the cross-functional leaders on your team to define the direction for your work, and you’ll build on quantitative and qualitative research to craft delightful experiences that meet our customer and business goals.
Success in this role will require strong communication skills, critical thinking, a high bar for craft, and executional excellence. We’re looking for a senior designer who is equally excited to design an excellent experience as they are to dig into the complexities of competitive enablement.
Design at Klue
Designers are expected to help realize our vision and push our product forward, doing so by being innovative, strategic, and creative. They are expected to uncover new opportunities, define problems, and propose solutions that are better enabling our users. They demonstrate a sound understanding of business, technology, domain while collaborating with product managers, and engineers. Innovation, big bets are encouraged, and we embrace failure that comes with it. We care about the impact of success instead of the percentage of success. Design at Klue is an equal partner to engineering and product, and plays an important role in roadmap setting, and shaping critical strategic decisions.
About Klue
Klue is a VC-backed, capital-efficient high-growth SaaS company. Tiger Global and Salesforce Ventures led our US$62m Series B in the fall of 2021. We’re creating the category of competitive enablement: helping companies understand their market and outmaneuver their competition. We benefit from having an experienced leadership team working alongside several hundred risk-taking builders who elevate every day.

Klue Design — from ideation to validation to implementation:

  • Be the voice of our customers, within your delivery team, through your deep understanding of their needs, wants, and challenges.
  • Design product concepts that balance vision, craft, speed, and user impact.
  • Craft every detail of new product features, from idea through UX.
  • Partner closely with Product Managers and Engineers to deliver continual value to customers.
  • Validate and iterate your design ideas with stakeholders and users through qualitative and quantitative research.
  • Use data to help identify design opportunities, inform roadmap priorities, and guide potential solutions.
  • Contribute to the evolution of our design system intentionally as we scale.

Hallmarks of great Klue Designers:

  • You have a portfolio of high-quality work that shows elegant, visually engaging solutions to complex problems, that solve user needs while balancing business needs.
  • You take a structured, intentional approach to your work, leveraging frameworks and principles to articulate your design decisions.
  • You have experience collaborating with XFN partners and design peers in an ever evolving environment.
  • You demonstrate a strong ability to communicate and present ideas clearly.
  • You are a self-starter, who can lead multiple projects with minimal oversight and stays organized no matter what.
  • You own the entire product process from strategy, high-level flows, detailed interactions, to developer support.
  • You excel in product thinking and have a deep interest in understanding business and user needs.
  • You are always the voice of our users.

Excellence at Klue:

  • You love to critically evaluate trade-offs; both from a user and business perspective.
  • You embrace complexity and can turn ambiguity into clarity while driving alignment across the organization.
  • You are resilient, and step up when needed.
  • You have a team and company-first attitude.
  • You don’t wait for change, you pick things up and come up with proposals on how to improve.
  • You care about learning, growing, and making others around you successful.

How We Work at Klue:

  • Hybrid Work. Our main Canadian hubs are in Vancouver and Toronto, and most of our Product, Design, and Engineering Teams are located in EST and PST. Ideally, this role would be located in Toronto or Vancouver. Your team will be in office at least 2 days per week, if you are within a reasonable commuting distance of the office, we’ll see you there!

Total compensation & benefits:

  • Time off. Take what you need. We want the team to prioritize wellness and avoid burnout. Vacation usually falls into 3 categories: recharging, life-event, & keeping a work-life balance. Just ensure the required work gets done and clear it with your team in advance. You need to take at least two weeks off every year. The average Klue team member takes 2-4 weeks of PTO per year.
  • Benefits start on day one!
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Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.
We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we've started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of 'years of experience'. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.
All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:
✅✅ Win-Loss Acquisition (2023)
🅰️ Series A (2020)
🐅 Series B (2021)
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