Customer Success Manager
Klue
Hey! You’ve found Klue—welcome!
Maybe you felt a spark of curiosity, or simply a gut feeling that something exciting was waiting for you. Whatever it was, we’re glad you found us! And if you identify as the friend who’s always organizing the plans or the one everyone turns to for advice and trust, then keep reading—you’re in the right place!
Who are we?
Klue is a fast-growing, VC-backed SaaS company paving the way in Competitive Enablement. In 2021, Tiger Global and Salesforce Ventures led our $62M Series B funding, and we’ve been growing ever since. We help companies truly understand their market and outmaneuver the competition, and we’re building a category to prove it.
Your role as a Customer Success Manager
As a Customer Success Manager, you’ll be the person your customers can always count on. Your mission? To guide them through their Klue journey, you’ll champion adoption, foster strong relationships, and ensure that our customers are set up for long-term success—because when they win, we all win.
What You’ll Do:
Strategic Advisor: Step into the role of a trusted partner, where you get to deeply understand your customers’ business goals and match them with Klue’s solutions to spark their success.
Change Leader: Be the driving force behind transformative change, guiding customers through the shift to new tools and processes—and watch as you turn skeptics into passionate champions.
Renewals & Expansions: Take charge of renewals and discover exciting opportunities for expansion, ensuring your customers unlock long-term value and ROI from Klue.
Problem Solver: Step up to the challenge of tackling at-risk scenarios with creativity and confidence, crafting solutions that make a real difference.
Metrics-Driven: Immerse yourself in the world of SaaS metrics—GRR, NRR, churn, and more—and see how your work directly impacts results and drives success.
What You’ll Need To Be Successful:
We want you to love the role you are in and believe these skills and experiences will help you to be successful!
You put your customers first—always—and love seeing them shine.
Building trust and meaningful relationships comes naturally to you.
You’ve worked in a strategic B2B Customer Success role and understand what it takes to drive impact at scale.
You’re skilled with CRM, content management, and collaboration tools, knowing how to leverage them to support customer success.
You have a solid understanding of customer engagement strategies and how to apply them in real-world scenarios.
You can turn data into a compelling story, effectively presenting ROI to stakeholders.
You own the commercial outcomes of your book of business, from renewals to expansions.
How we work:
Hybrid: The best of both worlds—work from home and connect in person. Our Canadian hubs are in Vancouver and Toronto, and we work in PST and EST time zones. Expect to be in the office with your team 2+ days per week.
What we offer:
Competitive base salary
Employee Stock Option Plan
Health & dental benefits from day one
Unlimited PTO (most Kluebees take on average 4 weeks annually)
Direct access to leadership, including our CEO
A supportive, high-performing Customer Success team that knows how to celebrate!
We believe in potential:
Not ticking every box? That’s okay. We value diverse experiences and unique perspectives. If you think this role is right for you, tell us why—we’re excited to hear from you.
Our commitment to inclusion:
At Klue, we’re on a journey to build a truly inclusive workplace and community. From employee-led resource groups to our participation in initiatives like Pay Up for Progress, we’re growing every day. We proudly support and welcome diverse talent to our #KlueCrew. Let us know how we can make the hiring process more accessible for you.
If you think this opportunity is calling your name, apply now. In the meantime, learn more about us here:
🌈 Pay Up For Progress
🎧 Winning as Women
📸 Instagram
🐝 About Us
🔍 Glassdoor
We can’t wait to meet you!
