Opportunities at Craft portfolio companies


Staff Cloud Platform Engineer



Software Engineering
Canada · Remote
Posted on Friday, April 12, 2024

For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.

OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

About the Role:

As a Staff Cloud Platform Engineer at OpenPhone, you have the distinctive opportunity to propose and spearhead architectural changes that have a company-wide impact. In this role, you ensure the seamless operation of all user-facing services and other production systems within OpenPhone.

  • Lead and actively participate in technical discussions as a creative thinker and problem solver, ensuring effective collaboration among team members.
  • Create dependable pipelines for efficiently delivering production features, employing contemporary methodologies to ensure both timeliness and safety.
  • Develop robust pipelines to efficiently deliver features to production, employing contemporary methodologies for reliability and safety.
  • Implement logging, monitoring, and observability features, along with custom tools, to oversee OpenPhone's cloud-based products and services.
  • Play a key role in crafting and executing the incident response process for OpenPhone, following current industry standards and best practices.
  • Engage in on-call rotations, promptly addressing issues affecting OpenPhone availability and assisting with customer incidents.
  • Contribute to design discussions across teams to advocate for SRE principles and guarantee the delivery of production-quality code.

Tech Stack and Tools:

  • Our backend is built on Node using Typescript.
  • We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.
  • The overall architecture is event-driven microservices with RabbitMQ at the center of it.
  • We use a variety of databases for different purposes: Postgres, Mongo, Elastic, and Redis.

About you:

  • Think critically about system architecture, considering edge cases, failure modes, specific implementations, and behaviors.
  • Have a proven track record of designing, building, and deploying backend services at scale.
  • Demonstrate a passion for implementing and sharing the organization's best practices in availability, reliability, and scalability.
  • Have an urge to document so you and your teammates don’t need to learn the same thing twice.
  • Embrace a proactive attitude towards problem-solving, displaying a keenness to fix issues as soon as they are identified.
  • Strive for rapid and effective delivery, emphasizing iterative improvement.

Preferred Qualifications:

  • Have worked in a Senior Software Engineering capacity, with multiple years focused on scaling infrastructure and deployment.
  • Proficient in TypeScript or JavaScript
  • Experienced with Terraform
  • Experienced with containerized workloads and orchestration systems especially Kubernetes and best practices in Kubernetes.
  • Possess expert knowledge of monitoring principles, modern alerting techniques at scale, and the necessary tooling (e.g., SLOs).
  • Exhibit proficiency in credential/secret management to adhere to modern best practices and assist in achieving security compliance certifications.
  • Demonstrate competence in infrastructure as code concepts and CI/CD pipelines.
  • Display familiarity with cloud infrastructure and various provider databases.

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.