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Product Specialist

OpenPhone

OpenPhone

Product
Canada · Remote
Posted on Friday, June 7, 2024

For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.

OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

Do you love helping customers? Do you have an appreciation for new technology? Do you thrive in fast-paced environments? Do you want to make a meaningful impact at a high-growth startup?

We're looking for someone who'll quickly become a product expert, helping small businesses and startups solve their communication challenges. You'll represent the voice of the customer to our product team and play a key role in the development of a world-class buying experience. Does this sound interesting?

Here are some things you’ll do

  • Be the first point of contact for prospects and customers evaluating OpenPhone.
  • Quickly identify, qualify, and follow up on inbound leads (trial signups, demo requests, incoming chat) via phone, email, SMS, etc. You'll interact with hundreds of folks every week.
  • Become a product expert (and power user) of OpenPhone and its value proposition.
  • Set up and facilitate both 1-1 and 1-many demos like this one walking customers through the product and answering any questions.
  • Run a complete sales cycle where you will be closing deals and carrying a revenue target.
  • Come up with additional creative ways to deliver a best-in-class buying experience.
  • Document your findings and feedback in the appropriate tools, while sharing your experience with the broader company.
  • Provide support on additional sales projects as needed.
  • You will document processes and enjoy finding more efficient ways to scale our workflows

About you

  • You have at least 1 year of professional experience under your belt. Ideally, you've been in a customer-facing role like Customer Support, Sales, Operations.
  • You're a great communicator regardless of the medium - phone, email, video.
  • You have excellent organizational skills and can effectively prioritize your work in a fast-paced environment.
  • You are analytically minded and love solving ambiguous problems.
  • You're self-motivated, hungry to learn and work both fast and smart.
  • You're passionate about creating a delightful customer experience for every person you're in touch with.
  • You love high-velocity sales cycles and have no problem keeping yourself organized while working on many opportunities at the same time.
  • You are comfortable taking several customer-facing calls each day to accomplish your targets.

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.