For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.

OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

About the role

At OpenPhone, we're looking for an Engineering Manager who will join our growing Core Engineering team to help us improve and maintain our platform, grow and develop talented engineers, and cultivate a healthy results-driven culture on your team. The ideal candidate will have a background in engineering and a proven track record of managing diverse technical teams. They should thrive in a service-oriented, entrepreneurial environment where initiative and creativity are valued, and foundational practices are being established.

Some of the things you’ll do:

Orchestrate strategic initiatives: Core Engineering staff are matrixed across the Engineering department. You will manage resource scheduling, project tracking and communication with our peer teams and dependent organizations.
Manage people: Guide and mentor engineers, foster a collaborative environment focused on continuous learning, manage performance, and support professional growth.
Improve reliability: Work to continuously improve our incident response, drive after-incident analysis to ensure lessons are learned and track progress.
Improve process: Help bring improvements to our build, release and testing cycles.
Integrate AI: Champion the integration of AI technologies to optimize our development and business processes.

About you:

2+ years of experience in an engineering management role, with a demonstrated understanding of the unique challenges and values associated with managing platform and infrastructure teams
Passion for organization. Core Engineering is at the core of a fast moving team. We juggle long running projects, production incidents and urgent issues from other teams.
Proven experience building and operating cloud-based distributed systems at scale (AWS, GCP, Azure, or others)
Experience working with modern cloud-native architectures and technologies (e.g., k8s, microservices, etc.)
Experience with observability tooling (Datadog, OpenTelemetry)
Entrepreneurial mindset with a passion for building and scaling foundational practices in a growing company.
Experience or familiarity with AI technologies and their practical applications in enhancing software development, code review and business process automation.
Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and influence decision-making.
Experience working in high-growth startup environments
Experience managing distributed/remote engineering teams
Proactive mindset with strong personal initiative

Compensation

The annual base salary range for this position i in Canada is $192,000 - $212,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across Canada.

The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.

Salary is just one component of OpenPhone’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Who we are

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote

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