For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? Quo is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.

Quo is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

About the role

As a Backend Engineer at Quo, you will spend a majority of your time coding, architecting, and owning moderate to complex components. Beyond your technical work, you may also lead a small team or a project. You might also spend time providing technical guidance, code reviews, and design and delivering on small/medium size projects end-to-end.

Some of the things you’ll do:

Leveraging AI and advanced technologies to help customers both internal and external manage and derive insights from their data, optimizing the customer onboarding experience.
Empowering users to independently set up, manage, and scale their accounts with a seamless and compliant process.
Enhancing core customer data management features improving the productivity and efficiency of our staff.
Working with our engineering teams and customer support teams to expose our exceptional telemetry and monitoring data to enhance our customer’s experience.

In any of these areas, you’ll have the opportunity to tackle impactful challenges and help build scalable backend systems that will support a growing user base.

Technical stack and tools:

Our backend is built on Node using Typescript.
We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.
The overall architecture is event-driven microservices with RabbitMQ at the center of it.
We use a variety of databases for different purposes: Postgres (including Aurora and Supabase), Snowflake, Mongo, Elastic, and Redis.
We use Kong as our public API Gateway.
We use Retool for some internal support applications.
Observability Tools: Datadog
Other Tools: Figma, Linear, Notion, and Slack

About you

Strong experience with Typescript, or experience with object-oriented languages such as Java or C# and Javascript/Node.
Strong experience with observability tools, including metrics, structured logging and distributed tracing
You find joy in replacing mundane processes and tasks with automation, AI and applications
You are creative and flexible when selecting tools and solutions
You take ownership of your work and understand the importance of communication. You hold yourself to a high standard and help empower others to do the same.
You are intentional about how your work impacts customers, the community, and each other. You practice empathy, generosity, and thoughtfulness as you evaluate tradeoffs in pursuit of the best solution.
You are curious. You better seek to understand the ‘why’ behind things, so that you can better plan and build the ‘how’. You support your teammates and customers through the continuous pursuit of knowledge. You’re a lifelong learner.
Your code is a pleasure for your teammates to read and understand and you strive to ensure it is readable, testable, and maintainable.. When working in the codebase, you leave things better than you found them.
You embrace AI and find ways to use it to improve your work, rather than shying away from it.

Compensation

The annual base salary range for this position in Canada is $174,000 - $193,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across Canada.

The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.

Salary is just one component of Quo's total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Who we are

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote

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By submitting your application, you agree that Quo will collect and process your personal data for recruiting purposes (e.g., evaluating your application, conducting interviews, and managing the hiring process). Your data will be shared with Gem Software, Inc., our U.S.-based recruiting software provider. If you are located outside the United States, your data will be transferred there with appropriate safeguards (such as standard contractual clauses under GDPR). We will keep your data only as long as necessary for recruiting. If you are in the EU/EEA you have the right to access, correct, delete, restrict, or transfer your data, and to lodge a complaint with a supervisory authority. If you are in California you have the right to know what we collect, access your data, request deletion or correction, opt out of data sharing, and not be discriminated against for exercising your rights. You can exercise your rights anytime by contacting us at [email protected]. *

Req ID: R25

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