For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? Quo is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.

Quo is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

About the role

Do you love helping customers? Are you excited to solve problems, communicate effectively, and create positive customer experiences? Do you thrive in fast-paced, autonomous environments? Are you eager to make an impact at a high-growth startup?

As a Technical Support Representative at Quo, you'll play a key role in delivering exceptional service to our customers while shaping the future of our product. You’ll assist hundreds of customers weekly by answering questions, resolving technical challenges, and ensuring they’re getting the most out of Quo. Beyond customer support, you’ll provide product feedback to our engineering and design teams to help craft the best possible experience for our users.

You’ll also have opportunities to work on projects that scale and improve our customer experience team. You'll help us grow smarter and faster. For a behind-the-scenes look at how we gather and act on customer feedback, check out this blog post.

Some of the things you’ll do:

Assist Quo customers and prospects through email, live chat, phone and text.
Troubleshoot technical issues, collaborating with the engineering team for timely resolutions.
Proactively identify and recommend process improvements to streamline our operations.
Advocate for customer needs by turning feature requests and insights into actionable recommendations for the product team.
Identify high-growth accounts or sales opportunities, collaborating with the Customer Success team for follow-ups.
Keep internal documentation up-to-date to ensure smooth operations within the team.

About you

Experience: We welcome a range of professional backgrounds and are especially excited to connect if you have 1-3 years of experience in customer-facing roles (experience at a startup is a bonus!).
Education: We value diverse paths of learning and growth, whether they involve a degree, certification, or relevant experience.
Empathy & Resourcefulness: You have a knack for tackling customer questions and challenges with empathy, creativity, and resourcefulness.
Communication Skills: You’re an exceptional writer with attention to detail and a friendly, approachable tone. (Bonus points if you can make telecommunications fun 🎉 )
Tech-Savviness: You’re comfortable navigating technical issues and excited to dive into the details to find solutions.
Growth Mindset: You’re eager to learn, adapt, and grow in this role and beyond.
Startup Enthusiasm: You thrive in dynamic, fast-paced environments and enjoy working alongside a passionate team to build something amazing.
Schedule Flexibility: We’re flexible on your time zone within North America, but most roles start around 7 - 9 AM PST and run for about 8 hours. We’re looking for someone who’s open to working weekends, depending on the needs of the team.

Who we are

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote #PostLI

Ready to apply?

Powered by

First name *

Last name *

Email *

LinkedIn URL *

Phone number

Resume *

Click to upload or drag and drop here

Cover letter

Click to upload or drag and drop here

Have you provided customer support through any of the following channels? (Select all that apply) *

Emily

Live chat

Phone

SMS / Text

None of the above

We would like to hire for this role in Honduras. Please confirm your current residence. *

Honduras

Other

This role sometimes requires weekend availability. Are you open to working weekends? *

Yes

No

By submitting your application, you agree that Quo will collect and process your personal data for recruiting purposes (e.g., evaluating your application, conducting interviews, and managing the hiring process). Your data will be shared with Gem Software, Inc., our U.S.-based recruiting software provider. If you are located outside the United States, your data will be transferred there with appropriate safeguards (such as standard contractual clauses under GDPR). We will keep your data only as long as necessary for recruiting. If you are in the EU/EEA you have the right to access, correct, delete, restrict, or transfer your data, and to lodge a complaint with a supervisory authority. If you are in California you have the right to know what we collect, access your data, request deletion or correction, opt out of data sharing, and not be discriminated against for exercising your rights. You can exercise your rights anytime by contacting us at [email protected]. *

Voluntary Self-Identification

To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.

Gender

Race

Race and ethnicity descriptions

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

By applying you agree to Gem's terms and privacy policy.

Save your info to apply to other roles faster & help employers reach you.

Req ID: R35

See more open positions at OpenPhone

Privacy policy Cookie policy