Opportunities at Craft portfolio companies


Sales Engineer (Canada)



Sales & Business Development
Posted on Saturday, June 15, 2024
Orum is making sales human again through conversations. We are an AI-driven, live conversation platform that accelerates sales teams by empowering salespeople to achieve more. Orum increases sales efficiency, speeds up pipeline growth, and lowers customer acquisition costs for various companies ranging in size from start-ups to large enterprises. Sales teams using Orum see consistent conversations, more meetings booked, and shorter rep ramp time - all while having fun and not burning out. We are beyond excited to hire an empowered, remote-first community to support Orum's next growth phase!
Our Mission is to accelerate sales teams by empowering salespeople to achieve more.
Our Vision is to be an iconic company that makes work more human, meaningful, and connected.
As a Sales Engineer at Orum, you will play a vital role in ensuring our prospects and customers have an exceptional experience within our platform. You will act as a key resource in both pre-sale and post-sale processes, combining your technical expertise with strategic consulting to drive customer success. You will be part mentor, project manager, consultant, and product specialist, dedicated to helping prospects and customers improve their sales development efforts and achieve success with Orum.
Sales Engineers work closely with pre & post sales teams, product teams and customer success to understand customers' business objectives, scope and execute platform pilots, execute technical implementation, and consult on the best strategies to be successful with Orum.
Salary: OTE ranges from $120,000 - $138,000 CAD - if you're selected, we'll make an offer within this range that matches the experience you're coming with. We respect your time and don't intend to waste it.
Please keep reading ...Did you know? Research indicates men often apply for jobs if they meet just 60% of the criteria, but women and other underrepresented groups usually wait until they check every box. Let's change this pattern! If you see yourself fitting into this role, even without ticking all the boxes, we'd love to hear from you. At Orum, we value diverse perspectives and are excited to consider how your unique skills could contribute to our team's success.

Key Responsibilities

  • Partner with prospective and new Orum customers to provide comprehensive pilot onboarding, integration support, education, and documentation.
  • Configure and set up all platform features to ensure seamless implementation.
  • Ensure external systems are configured and optimized for use with Orum.
  • Highlight Orum's unique advantages against perceived alternatives and competitors.
  • Understand customer growth goals, strategies, and initiatives to recommend best practice use cases.
  • Establish and maintain relationships with key executive stakeholders within your portfolio.
  • Build additional champions with Revops personas during the sales cycle.
  • Drive the adoption of Orum’s product features to maximize customer value.
  • Stay current on Orum’s product updates and develop use cases to drive customers to best practices.
  • Identify potential risks to customer success and recommend mitigation strategies.
  • Produce internal best practices and customer user stories to strengthen the customer adoption process.
  • Work cross-functionally with Sales, Customer Success, Support, Product Management, and Engineering to address customer needs and feedback.
  • Document the outcomes and insights from the pilot process to assist our customers and in-house teams

Must Have

  • 2+ years of sales or sales ops experience in a tech company, preferably with hands-on experience using Salesforce, HubSpot, Outreach, and/or Salesloft.
  • Experience in SaaS implementation, sales development, or customer success.
  • Ability to independently learn new systems and skills to enhance work quality.
  • Comfortable with ambiguity, detail-oriented, and thrive in fast-paced, high-growth start-up environments.
  • Proven track record of achieving results and meeting quotas or expectations.
  • Strong technical skills and product savviness.
  • Experience collaborating with cross-functional teams to support shared outcomes.
  • Excellent verbal and written communication skills.
  • Passion for standardized processes and customer success.
  • BA/BS degree or equivalent experience.

Additional Requirements

  • Must be based in Western Canada
  • Travel to customer sites required (25%-50%)

Nice to Have

  • Certifications in relevant products: Outreach, HubSpot, Salesforce.
  • Sales Operations experience
  • Experience replying to RFPs.
  • Early-stage startup experience.
  • Excellent documentation skills.
  • Experience implementing Orum at another company
  • Experience with data flows, AI/ML concepts, analytics, APIs/webhooks, or JSON.
✨ Flexibility to work anywhere in Canada
✨ Flexible Vacation Policy
✨ Orum Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays)
✨ 100% coverage for employees and dependents for healthcare, dental, and vision insurance plans
✨ Parental leave
✨ Meaningful stock options in Orum
✨ $1k equipment reimbursement for work-related items that's yours to keep
✨ Company laptop
✨ Company retreats and meetups for all employees to connect in person
✨ Company ERG - Women Of Orum (WOO)
Orum Is An Equal Opportunity Employer
We're committed to continually adding to our diverse team that represents various backgrounds, perspectives, and skills. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at [email protected]. In short, we want you to join in on the ride if you're talented for one of our roles, with no other qualifiers.