hero

Opportunities at Craft portfolio companies

176
companies
2,221
Jobs

Training Manager

Peregrine Technologies

Peregrine Technologies

San Francisco, CA, USA
Posted on Thursday, April 27, 2023

At Peregrine, we build software to power critical decision-making for public safety and emergency response organizations. These organizations use our technology to protect lives, protect property, and deliver their best service to the public.

We are motivated to help institutions solve their hardest problems through better decision-making. We are passionate about creating cutting-edge, highly scalable data platforms that enable organizations to transform the way they interact with their data.

As a team of service-oriented entrepreneurs, we trust each other, help each other, and dive into challenges together. We each strive to be empathetic, curious, inclusive, brave, and exceptional in our execution.

The Role

We are looking for our first Training Manager to lead the Post-Sales team toward full user adoption with tailored and robust platform trainings. These training sessions can include on-site presentations, online material through our Learning Management System, and even special webinar content. You are passionate about the voice of the customer and that all workflows are implemented by all of our customers is your top priority. You care deeply about building relationships and genuinely enjoy teaching customers how best to use a product. As the first of its kind, this role is critical in the early stages of customer onboarding and the right candidate will need to be a meticulous executioner, an entrepreneurial driver, and a polished, patient, and persuasive communicator.

About You

  • You consistently pursue excellence and have a desire for deep meaning in your work
  • You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
  • You are passionate about teaching elegant solutions for complex data analysis problems to customers who need it most
  • You thrive under pressure and have the ability to be flexible/nimble in ambiguous situations
  • You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members

What We Look For

  • 3-7 years of experience training/onboarding customers to adopt technical software solutions
  • Significant experience in the enterprise software space, startup experience also a plus
  • Relevant experience working with the public sector, law enforcement preferred
  • Ability to empathetically listen to synthesize user feedback and be the first line of support during onboarding
  • Strong presentation, listening, organization, and contact management skills
  • Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
  • Located in the United States, preferably in California

Salary Range: $110,000 - $145,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.