Opportunities at Craft portfolio companies


Director of Data & Analytics (Remote)



Data Science
Posted on Saturday, December 24, 2022
Plume is a mission-driven, trans-founded company focused on radically increasing access to healthcare for the transgender and gender-nonconforming communities. Our vision is to transform healthcare for every trans life and build a virtual care home for the trans community.
As a rapidly expanding organization, we are now proudly available to more than 1 million transgender individuals in 45 states. We are an organization formed through the lived experience of trans people and fierce allies, and we welcome other heart-forward, talented individuals to join our team on this journey.
Our Values:
We Are Authentic: We opt for honest and direct conversations. We strive to be vulnerable and connect authentically.
We Are Accountable: We follow up and commit to each other within the community and to ourselves.
We Are Growth-Oriented: We take the initiative, we’re proactive learners, and we tackle new challenges.
We Are Inclusive: We’re considerate of working across diverse experiences. Every voice is valuable in serving our vision. We have an unusual bias for seeking input.
We Are Collaborative: We put “we” before I, we stay engaged and communicative when we disagree, and we can commit even if we’re not in complete agreement.
We Are Trans-Informed: We ask “why?” and distrust the status quo. We honor awkwardness & experimentation over polish and how things have always been done.
About The Role:
As our next Director of Data Analytics, you will have a crucial role in leading and conducting data operations and science analysis for our business and clinical operations. You are a high-level and hands-on data strategist and engineer who enjoys building. You bring a deep understanding of data architecture and software engineering and will be our go-to person for all things data-related. You are an expert in data governance principles and you employ a logical progression of steps for constructing a scalable data system. You will be responsible for the development and implementation of our data strategy, roadmap, KPIs, Business Intelligence, etc. In addition, you will provide healthcare and payer-specific data expertise, including knowledge of value-based care, FFS and SDOH.


  • Owning our data governance functions, including Data Architecture Design & Implementation, Modeling & Design, Storage / Operations, Data Security, Data Integration and Interoperability, Document, and Content Management, Data Warehousing and Business Intelligence, Metadata Management, and Data Quality
  • Establishing our organization’s scalable & sustainable data architecture framework and guiding data ecosystem standards, including HIPAA rules & regulations, and working cross-functionally with the Clinical team to ensure that our data is optimized for payers, pharmacies, and other clinical and non-clinical stakeholders
  • Breakdown high-level initiatives into roadmaps with concrete milestones and timelines, effectively define tasks necessary for completing the project, delegate them to team members, track progress, and communicate project status effectively across the organization
  • Lead data strategies and initiatives to support all payer related needs such as clinical data analysis, compliance with payer requirements, roadmap and readiness for FFS, value based care and other payment models
  • Partner with Clinical Providers and ClinOps to analyze clinical data and identify opportunities to improve patient care, population health outcomes.
  • Supporting requirements gathering and leading solution design analyses to provide recommendations for various platforms, flows, and technology stacks
  • Defining data flows across the organization (e.g., tracking which data sources are used per department, establishing sources of truth) to enable analytics
  • Acting as the lead in the maintenance data environment administration of the lake, warehouse, etc., including performance and data lifecycle service management monitoring and custodian of accrued technical debt
  • Leveraging these systems to synthesize sophisticated analysis into simple, meaningful and measurable insights
  • Specific data strategies may include: enabling the employees to use data more effectively, ensuring enterprise data is accessible and high-quality, or leveraging technology to allow the storage, sharing, and analysis of company data


  • 8+ years of experience developing a holistic systems architecture composed of technology, roles, processes, and data to achieve our objectives in this space
  • 5+ years of experience developing and/or implementing data strategy, with substantial experience building Data Analytics Ecosystems, preferably in the Google Cloud
  • 5+ years of experience hiring, mentoring, coaching, developing, and managing engineers, as well as leading high-performing engineering teams
  • Experience with the following tools: Relational Databases (Postgres, etc.), No-SQL (MongoDB, Cassandra, Redis, etc.), lakes, warehouses, lakehouses (BigQuery, BigTable, Databricks, etc.)
  • Experience managing the ingestion, transformation, and orchestration of cloud data pipelines and related ELT/ETL design decisions to transform raw data into business insights
  • Experience creating entity and attribute definitions and data diagrams to convey how data flows through data storage systems concisely
  • Experience collaborating with internal stakeholders to roadmap and successfully implement foundational data governance strategies
  • Experience with storytelling and using data visualization tools such as Looker, Tableau, and others using SQL, Python/R, and statistical methods
  • Experience with statistical methods like regression, GLM or other modeling methods, knowledge of experiment design and analysis, shipping productionalized ML models and systems
  • Experience monitoring the health of data pipelines and the overall data ecosystem (i.e., ensuring SOC 2 Type 2 and HIPAA compliance and general PHI governance)
  • Virtual primary care, Telehealth, Healthcare Provider, Payer, or Pharmacy experience

About You:

  • Comfort with ambiguity: apply structured, analytical thinking to new, undefined problems and guide the team to do the same
  • Thrives in a fast-paced environment and can effectively manage multiple projects and priorities simultaneously. Maintains a sense of urgency and has a track record of meeting tight deadlines without sacrificing quality
  • A strong background in working with senior leadership to develop and communicating the data roadmap and strategy at all levels, as well as delivering multifaceted, cross-functional initiatives
  • You leverage your project management skills to create optimal implementations and support plans for brand-new data ecosystems. When making choices and selections, you are mindful of your resources (people, processes, and tools)

Compensation and Benefits:

  • $160,000 Annual Salary
  • Equity
  • Medical, Dental, Vision, 401(k)
  • Free Plume and Mental Health Subscriptions
Plume is an equal-opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as people of color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
Read more about Plume at www.getplume.co