Opportunities at Craft portfolio companies


Sr Manager of Business Operations (Remote)



Posted on Thursday, May 4, 2023
At Plume, we’re on a mission to radically transform healthcare access for the transgender and gender-nonconforming communities. As a trans-founded company, we're proud to be building a virtual care home that makes a difference in countless lives. Are you ready to be part of our growing team in the healthtech industry?
Available to over 1 million transgender individuals across 45 states, we're growing fast and need passionate, talented individuals like you to join our journey and help us to increase access to life-saving Gender Affirming Hormone Therapy and improve the lives of trans folks. If you have a heart-forward approach and resonate with our values, we'd love to hear from you!
Our Values:
We Are Authentic: We opt for honest and direct conversations. We strive to be vulnerable and connect authentically.
We Are Accountable: We follow up and commit to each other within the community and to ourselves.
We Are Growth-Oriented: We take the initiative, we’re proactive learners, and we tackle new challenges.
We Are Inclusive: We’re considerate of working across diverse experiences. Every voice is valuable in serving our vision. We have an unusual bias for seeking input.
We Are Collaborative: We put “we” before I, we stay engaged and communicative when we disagree, and we can commit even if we’re not in complete agreement.
We Are Trans-Informed: We ask “why?” and distrust the status quo. We honor awkwardness & experimentation over polish and how things have always been done.
Are you someone who can see both the forest and the trees? Do our mission & values align with your own? Are you a Business Operations Manager with a particular affinity for the trans experience? If so, read on!!
About the Role:
Are you seeking an exciting opportunity to join a mission-driven healthcare technology startup and make a difference? Our next Senior Manager of Business Operations is a collaborative cross-functional team member within our fast-paced healthtech startup who meets with leaders within our organization and becomes a trusted advisor in finding opportunities to improve performance, streamline operations, and accelerate scalable growth. You will own cross-functional projects and strive to build data-driven, tech-enabled solutions and drive action with pace. You will lead multifaceted programs across teams by providing the overall vision, developing plans, and coordinating teams and resources regarding their fulfillment and development. In addition, you will establish success metrics, measure performance, and find actionable insights.


  • Managing company-wide strategic programs (e.g. expansion of services, adapting operations to legislative changes, developing new revenue stream GTM strategy), including design, process definition, project management, analysis and insights, and implementation with little guidance required
  • Using an analytical and data-driven mindset, you use business insights to inform and educate others on opportunities by highlighting tradeoffs, building forecast models, and ensuring that all stakeholders (members, payers, investors, and employees) are top of mind when making decisions
  • Manage company-wide programs (including policy, process definition, enablement, and implementation), develop and continually refine processes to ensure effective and efficient follow-through, and drive other special projects on an ad hoc basis
  • Drive Project and Program Management cross-functionally by partnering with stakeholders, subject matter experts, and functional teams to identify critical issues, solve problems, and design/deploy scalable business processes
  • Develop and oversee metrics, identify and create opportunities to improve processes and procedures surrounding strategic and value-based targets, as well as develop frameworks and models for improved operational performance across cross-functional teams/initiatives with little guidance required
  • Drive and execute strategic, cross-functional programs and projects such as planning cycles, goal setting, org roles, and responsibilities definitions, and targeted strategic topics
  • Analyze data or work with the Analytics team to validate hypotheses about business challenges and formulate recommended solutions
  • Synthesize quantitative and qualitative data and information across business units and develop analytical models around revenue and retention metrics

About You:

  • A strong appreciation for the trans experience and a desire to increase access to gender-affirming care
  • 10+ years of experience within a business operations, revenue operations, or strategic planning role
  • 6+ years of experience leading strategic projects cross-functionally
  • 6+ years of experience conducting analysis and using data to uncover insights used to improve performance with little guidance required
  • Experience working within the healthcare industry (experience with healthtech startups or Subscription-Based healthcare models is preferred)
  • Prior experience developing metrics and measuring performance cross-functionally to improve efficiency, demonstrated results in helping organizations evaluate and make strategic choices, and experience building recommendations and presenting these to the executive team
  • A demonstrated ability to deliver results and leverage solutions across the business by taking leadership of end-to-end projects and breaking down silos to source ideas from various stakeholders
  • The ability to understand and present data-driven insights to functional leaders with a solid analytical and problem-solving skillset, as well as the interpersonal, verbal, written, and presentation skills necessary to effectively persuade and influence decisions among internal and external stakeholders
  • An ability to move fast, prioritize and manage multiple tasks while holding yourself and others accountable for deadlines/deliverables, all while working remotely in a fast-paced startup environment (Prior experience working in a fast-paced, high-growth technology or SaaS company is preferred)

Compensation & Benefits:

  • $120-130K Annual Salary DOE
  • Ground-Floor Equity
  • Medical, Dental, Vision, 401(k)
  • Free Plume and Mental Health Subscriptions
Accommodations: We are committed to providing equal employment opportunities and will provide reasonable accommodations to individuals with disabilities upon request. Please let us know if you require any accommodations to apply for or interview for this position.
Plume is an equal-opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as people of color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ+ care!