Renewals Manager
Productboard
Prague, Czechia
Posted on Jan 23, 2026
As a Renewals Manager (RM) you are the commercial guardian of our customer base, driving revenue continuity and predictable growth. You play a pivotal role in Productboard’s success, by bridging the gap between customer value and financial commitment.
By owning the negotiation strategy and execution for your book of business, you act as the commercial “closer”. This strategic focus empowers your cross-functional partners to remain trusted advisors while you take full command of securing revenue and defending against churn.
On a typical day, you will …
- Own and execute a diverse book of business primarily focused on SMB renewals, with the added responsibility of managing select Enterprise accounts
- Actively engage with key decision-makers to identify customer requirements and lead negotiation with the customer, overcoming objections to renewal
- Develop and optimize email sequences to engage customers at scale, allowing you to identify risk and uncover opportunities within a high-volume portfolio
- Use data and an understanding to craft narratives that communicate how Productboard is impacting the customer’s business
- Proactively identify at-risk customers and develop prescriptive "plays" to mitigate against potential churn
- Communicate clearly in our systems, and work closely with your Product Success partners to mitigate risk and Account Executives to identify and hand off upsell/cross-sell opportunities
- Discover and identify upsell/cross-sell opportunities at renewal to maximize customer growth, working collaboratively with your Account Executive partner in the process
- Drive operational efficiencies with new processes and scalable systems to engage hundreds of renewals in an effective manner
- Maintain and report an accurate rolling 90-day forecast of renewals
- Keep up to date records of renewals and create renewal contracts
- Collaborate with Finance, Support, Legal around renewal logistics and bringing a customer to successful renewal
About you:
- 2-3 years of experience in SaaS renewals management (or equivalent commercial experience)
- Experience with forecasting and owning a commercial renewal or quota based target
- Deep experience in discovery, contract negotiation, and closing mechanics, specifically within a high-volume SMB environment and an eagerness (or existing ability) to lead Enterprise-level deals
- Proficient in Salesforce and comfortable using tools like Gong to analyze and sharpen your strategy
- Lead with a “value-first” approach to working with customers crafting clear, value-centered narratives that align platform capabilities with business outcomes
- Ability to connect the dots organizationally and influence stakeholders from various roles, levels, and profiles to drive collaboration and program excellence
- Operationally minded and enjoy refining workflows to make the renewal engine more efficient
- Experience working within an AI-driven SaaS environment or a strong foundational understanding of how AI tools drive business value is a plus
Our benefits include
💰 Stock options
💻 MacBook + 34″ monitor
📚 Budget for online courses, books, and conferences
🏝 5 weeks of vacation + 9 sick days
❤️ 1 Volunteer Day per year for you to help causes close to your heart
🍲 Free snacks, drinks, and yummy catered lunches every day
💚 Soulmio mental health program
🏋 MultiSport card to access sports facilities
🍹 Team events, such as happy hours, off-sites, and retreats
⏱ Flexible working hours and home office
🧒🏻 Parental benefits
🎓 Language lessons and Hone educational platform
🍀 Mental Wellness Program to support your well-being and self-care
🥕 Carrot Fertility Program
About Productboard
At Productboard, we’re on a mission to help product teams build exceptional products with clarity and confidence. As the leading intelligent product management platform, we empower over 4,000 companies, including Salesforce, SAP, Autodesk, and Kroger, to understand what customers need, prioritize what to build next, and align everyone around a shared roadmap.
Headquartered in San Francisco with offices in Prague and Brno, Czechia, we’re backed by some of the world’s most respected investors, including Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, Tiger Global, and Dragoneer.
We’re proud to be consistently recognized as one of the best places to work by BuiltIn and Comparably, and to count ourselves among the world’s leading unicorn companies. Well-funded and financially disciplined, we have the stability and runway to build boldly for the long term.
Over the past few years, we’ve rearchitected our platform from the ground up to serve enterprise scale and set the foundation for the next era of product management. Now we’re entering an exciting new phase with Productboard Spark, our AI-first, agentic experience that transforms how product teams work. Spark is a true collaborator that deeply understands your product context, company strategy, and customer needs, helping teams move faster and make smarter, more confident decisions.
Join us as we build the future of product management.
About our culture
Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
- People feel empowered, supported, and included
- Trust and transparency are built into the way we work
- Creativity, curiosity, and continuous improvement are encouraged and nurtured every day
Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.
Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!
Check out our LinkedIn Life page, or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.
Equal Opportunity Employer Statement
We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.
