Opportunities at Craft portfolio companies


Staff Software Engineer (Seattle)



Software Engineering
Seattle, WA, USA
Posted on Thursday, October 12, 2023

We are Route

Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible.

Route is on a mission to connect the world’s commerce. Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers.

Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.

Don’t just take our word for it! Discover what life at Route has to offer.

The team

The Route Engineering team develops next-generation technologies that change how millions of consumers see, share, and discover the world's most innovative brands and products. Route Engineers have backgrounds in distributed systems design and development, large-scale data storage and processing systems, UI design, mobile, and much more — but what unites this talented team is a passion for the Route mission to connect the world's commerce through our suite of transformational products.

The opportunity

The Protect team is responsible for enabling post-purchase package protection and ensuring it works flawlessly for our customers. Our products are available in thousands of online stores all across the globe, so solving problems related to availability, scalability, and reliability will become your day-to-day routine.

The team works on all parts of the stack: backend, frontend, infrastructure, you name it. It allows us to move faster and iterate quickly to achieve outstanding results while working hand in hand with cross-functional departments.

Given the full ownership of services, there are opportunities to work on many areas of the stack: from designing and building entire cloud infrastructures for our systems, to developing backend services and APIs that are handling millions of requests per minute, meeting sub-second SLAs, or produce a highly efficient UI experience to enable our products to reach millions of customers.

What you’ll do:

  • Design, develop, test, deploy, and improve software.
  • Manage project priorities, deadlines, and deliverables.
  • Embody a culture of innovation, transparency, and radical candor

What we are looking for:

  • 8+ years of relevant work experience
  • 3+years of experience working with eCommerce platforms such as Shopify, BigCommerce, Magento, etc...
  • Proficient working experience in an environment catered to Terraform, AWS, Gitlab, and the Grafana Stack
  • Proven track record with architecting microservices to the 12-factor application principles
  • Experience with maturing testing frameworks for maintaining test coverage standards with CICD automation integration
  • Experience with one or more general purpose languages, e.g. Go, Java, Python, Javascript
  • Experience and a passion for Experimentation/A/B Testing is a plus (i.e. Split.io)
  • BS/BA degree in Computer Science is preferred

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $193,000 - $204,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.