Technical Reliability Specialist
Sandbox VR
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See open jobs at Sandbox VR.See open jobs similar to "Technical Reliability Specialist" Craft Ventures.IT
Hong Kong
Posted 6+ months ago
Who We Are
We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!
Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.
Sandbox VR is looking for a Technical Reliability Specialist to assist with the management of all IT systems, software, and processes. This role will be primarily focused on store support and working closely with store teams to ensure all tech equipment remains operational, especially during store hours. Some tasks include the remediation of our fleet of servers, network equipment, mobile devices, VR equipment, laptops, and MDM.
You will be the subject matter expert on all stores’ VR Gear, and will be the go-to person when our remote Tier 1 team needs assistance. You will also be responsible for updating and creating documentation, training Tier 1 staff as new product technologies become available, and ensuring tech issues are properly logged and solved in a timely manner. Sandbox VR is a global organization spanning multiple time zones and you will be responsible for technical reliability for all locations.
Responsibilities
- Assist in remediation of all location hardware and software. You will be an expert on all store technologies.
- Assist with managing a team of T1 support personnel.
- Monitor and maintain all computer systems and act as Tier 2 support if any store system goes down.
- Responsible for servers, store networks, and all VR related equipment. This includes configuring any replacement equipment.
- Assist with onboarding of new users to IT systems.
- Keep inventory of all equipment, software, and license users across all systems.
- Install, configure, and upgrade PC software.
- Create and update technical documentation that is easy to digest, develop processes and collaborate to hand off said processes to peers/stakeholders.
- Create reports based on captured tickets to find trends, and be able to come up with proactive solutions to recurring problems.
- Assist in configuration and testing of MDM.
- Participate in an on-call rotation. This job may require availability on nights and weekends!
- This role may require travel for store support but is considered remote mostly.
The Experience We Are Looking For
- 2+ years of experience in a tech support environment.
- Resourcefulness and a quick-thinking nature to troubleshoot and analyze new or critical technical issues as they arise.
- Ability to educate staff on new techs.
- Ability to remotely deploy, configure, and support operating systems on desktop, tablet, and mobile.
- Understanding and appreciation for information security within systems and user devices.A BS/BA degree in Information Systems or equivalent practical experience/certifications. Knowledge of MDM solutions.
- Experience with Windows 10 or 11 (and PC hardware), Mac (OSX and hardware), iOS and tablet hardware.
- General knowledge of networking protocols.
- Self-motivated, independent, collaborative, and a proactive thinker focused on impact.
- Strong drive to provide excellent customer service, with an awareness of prioritization of tasks, stakeholders, budget, and time.
- A+ and NET+ are a plus.
- Retail store support experience is a plus.
- Vendor coordination is a plus.
- Knowledge of Ubiquiti network is a plus.
- Familiarity with Github and the OSI model is a plus.
- Having verbal/writing skill in Chinese Mandarin is a plus.
Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
This job is no longer accepting applications
See open jobs at Sandbox VR.See open jobs similar to "Technical Reliability Specialist" Craft Ventures.