Opportunities at Craft portfolio companies


Assistant Manager Food & Beverage

Sandbox VR

Sandbox VR

Los Angeles, CA, USA
Posted on Wednesday, July 3, 2024
Who We Are
We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!
Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.

What You Will Be Doing

  • Deliver an Incredible Guest Experience: You'll have a balance of responsibilities that support our day-to-day Food & Beverage operations of your store, ensuring an incredible guest experience for every person that walks into your store. This includes monitoring food preparation methods & presentation, scheduling/receiving food & beverage deliveries, overseeing the process for serving alcohol within the premises, and investigating/resolving customer complaints regarding food quality, service, or accommodations. You’ll also ensure the store team is well-equipped to execute many of these operations as well. In addition, you will also handle guest de-escalation, stepping in to support Guest Experience Guides or Shift Leads when needed. You’re driven by a passion for optimizing customer service efficiencies, constantly seeking out innovative methods to enhance and refine our operational processes for the benefit of our guests.
  • Store Management: You’ll co-lead the creation of employee schedules to ensure adequate coverage during peak hours, while meeting state/federal scheduling laws. You’ll work with the Lead on duty and rest of the store management team to maintain daily checklists and audits related to F&B. You’ll also keep track of, and ensure breaks are taken per state law or company procedures, while also assisting with the overall store timecard approval process. You'll assist in planning and executing food & beverage marketing programs, campaigns, and initiatives for your location, to maximize occupancy and revenue. You’ll also be responsible for meeting food & beverage service performance and profitability goals (such as maintaining Cost of Goods Sold, waste, and misuse), while celebrating wins and using positive coaching to meet those goals as a team.
  • Manage and Oversee F&B Safety Programs: You’ll be responsible for overseeing and managing all Food and Beverage safety protocol and policies. This includes ensuring readiness for internal and external audits for alcohol awareness, food safety & sanitation, and health inspections, and also making sure that all company, local, and state food safety standards and regulations are maintained at all times.
  • Technical Support and Troubleshooting: You’re proficient in utilizing various computer and tablet technologies. You’ll conduct thorough hardware/software checks throughout the week, immediately communicating any issues to the Store Manager and Tier 1 Helpdesk respectively. You function as a co-lead with the Store Manager on all new software updates and experience launches.
  • Keep it Shiny: You'll keep our facility in top shape by maintaining order and cleanliness of our stores, experience rooms, equipment for the guests and all aspects of Food & Beverage cleanliness and maintenance including equipment. You’ll help us ensure the store maintains a premium and professional experience at all times.
  • Store Leadership: Consistently initiate check-ins with team members starting their shifts, providing a clear outline of the day's goals, and how to achieve success. You’re consistently engaging with team members, offering in-the-moment coaching to keep performance and morale high. You will partner with our Store Manager in the interview process for Guest Experience Guide Hiring. You are also proactively identifying coaching opportunities in our Guest Experience Guides and Leads, and will partner with the Store Manager to deliver coaching and developmental goals.
  • Training: You are well-versed in every part of store operations, including food safety and sanitation protocols, food and drink recipes and builds. Can seamlessly jump into specific areas for our Guest Experience Guides or Leads as needed. You also help integrate our new Guest Experience Guides and Leads into the organization by providing on-the-job training of our full Guest Journey. You’ll also have partial or full responsibility for our automatically assigned e-learning course catalog, and will help new staff complete the training while maintaining front-of-house service support.

What We Are Looking For:

  • Leadership Experience: 2 years relevant experience as a leader in a retail operations management or hospitality industry.
  • Be Egoless: No room for personal agendas here
  • Underdog Mindset: We love strong problem solvers who can adapt to change well
  • Win Collectively: Positive attitudes are contagious, and we love winning as a team
  • Physical Stamina: You will be on their feet for long periods of time. You’ll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs.
  • Physical Dexterity: For some technical issues, you’ll also need close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers).
  • Weekend Availability: This role will have flexible scheduling, which we’ll work around availability where possible, but all staff are expected to have weekend availability in accordance with the needs of the location.
  • Business Management Literacy: You should be proficient in “retail math” and business skills, including a working understanding of profit and loss statements and a comfort with data visualization tools (e.g. PowerBI, Tableau).
  • Food Handling: Must be willing and able to present a Servsafe Manager certification within 30 days of hire, and familiarity with local food and beverage sanitary requirements


  • Paid time off
  • Sick time401(k) + Match
  • Medical, dental, vision, life, and disability insurance
  • Health and wellness resources and discounts for all those who qualify
  • Commuter (Transit and Parking) Benefits
  • Exclusive savings on entertainment, shopping, hotels, and more
  • Promotion Potential - over 40% of our store roles are promoted from within
  • Referral Bonus Program
  • Employee Discounts and Free Sessions
  • “Positive Guest Review” Incentive Program
Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.