Senior IT Specialist
Sandbox VR
IT
Hong Kong
Posted on Sep 9, 2025
Who We Are
We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!
Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.
Reporting to our Vice President of People & Workforce Strategy, the Senior IT Specialist will serve as the primary technical lead for Sandbox VR’s global internal IT operations, based in our Hong Kong office.
What You'll Do:
- Beyond day-to-day troubleshooting, this role will focus heavily on strengthening and maintaining our IT security, ensuring both our people and our systems remain safe and efficient as the company scales.
- Provide helpdesk support for the global corporate team, while documenting solutions and building self-help resources/SOPs for common issues
- Provide basic IT support for our franchise owners for their assigned Google Workspace licenses
- Build out the company’s first ever internal IT Tier-1 technical support function to handle the most common IT issues (e.g password resets, troubleshooting), with you functioning as Tier-2
- Ensure smooth operation and troubleshooting for the Hong Kong office infrastructure including meeting room AV systems, video conferencing, and network connectivity
- Oversee the full lifecycle of IT assets: procurement, setup, configuration, deployment, and depreciation/e-waste
- Maintain accurate hardware and equipment inventory records, ensuring compliance with corporate security standards
- Perform physical troubleshooting of all Hong Kong office electronic equipment, ensuring devices function as well as possible
- Facilitate IT onboarding for new employees, including account setup, device provisioning, and training on company IT systems and security protocols
- Manage and optimize all company third-party SaaS platforms, ensuring secure configurations, efficient licensing, and cost control
- Maintain a running budget and contract tracking of all software products using our internal software database
- Where possible, fold any relevant tools into our SSO / SCIM management framework
- Own endpoint security for the company, implementing and monitoring antivirus, endpoint detection, firewalls, and intrusion prevention solutions
- Establish and enforce IT security policies, including device encryption, identity and access management, and data protection practices
- Conduct regular audits and risk assessments to proactively identify vulnerabilities and mitigate threats
- Lead incident response in the event of a security breach, ensuring quick containment, investigation, and remediation
- Lead and contribute to projects that enhance internal IT infrastructure and security as Sandbox VR expands globally
- Partner cross-functionally to ensure systems scale securely, reliably, and cost-effectively
Technical Support:
Hardware Management:
Software Management:
IT Security & Infrastructure:
IT Projects & Scalability:
What We're Looking For:
- Security Mindset: You think proactively about risk, stay current with security best practices, and balance ease-of-use with protection.
- Egoless Support: You approach troubleshooting with patience and empathy, creating an environment where teammates feel comfortable asking for help.
- Resourceful & Proactive: You take initiative, adapt quickly, and solve problems without waiting for direction.
- Critical Thinking: You know how to troubleshoot issues methodically and escalate appropriately when needed.
- Strong Prioritization: You manage multiple demands, balancing urgent support requests with long-term system improvements.
- In-Office Presence: This is an in-office role based in Hong Kong, 5 days a week
- Communication: Strong English and Cantonese, Mandarin a plus!
What We're Offering:
- Unlimited time off
- 13th month bonus
- Significant equity grants in a rapidly growing organization
- Robust medical benefits
- Collaborative office culture
Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
