Opportunities at Craft portfolio companies


Manager, Client Solutions, Europe



Customer Service
United Kingdom · France · Germany · Remote
Posted on Monday, February 12, 2024

Scope3 is the industry’s leading collaborative sustainability platform. By modeling the complex digital advertising supply chain, we help brands measure and dramatically reduce digital waste to reduce carbon emissions from advertising and increase the efficacy of advertising investment.

We’re a well-funded startup with an accomplished leadership team — many of whom designed and engineered the digital advertising landscape as we know it today. The company secured $20M in Series B funding led by GV in Oct 2023 (additional investors include Venrock, Rucker Park, Room40 Ventures, and Craft Ventures). Scope3 has significant market traction with more than 70+ customers and is experiencing accelerated growth.

Scope3 is fully remote and largely asynchronous to provide flexible working hours and to operate globally. This is an exceptional opportunity to build a company alongside great people and make a difference in one of the most important issues facing the planet: the climate crisis.

About the role ...
The Client Solutions Manager is pivotal in aligning Scope3's innovative solutions with our client needs in the digital advertising ecosystem. By leveraging expertise in identifying and shaping opportunities, this role is instrumental in forging, nurturing, and expanding client accounts in Europe.

This role will be primarily focused on regional portfolio (country) and/or customer segment.

Key Responsibilities:

  1. Client Engagement & Success:
    • Strategize and implement methods to align clients’ goals with sustainable advertising objectives.
    • Oversee client onboarding, training, and ensure efficient assimilation with Scope3's decarbonization tools.
    • Establish and maintain robust relationships with critical stakeholders, underlined by trust and value delivery.
    • Monitor key performance indicators to proactively identify growth areas and potential challenges.
  2. Technical Expertise & Domain Knowledge:
    • Acquire a deep understanding of Scope3 products, especially focusing on CO2 emissions measurement in the advertising sector.
    • Possess a thorough understanding of the digital advertising landscape, emphasizing programmatic advertising platforms.
    • Demonstrate an understanding of APIs and web technologies; and can speak to a technical audience.
  3. Collaborative Development:
    • Collaborate with internal departments (regional leadership and functional teams), ensuring client needs are met and contribute to creating solutions beneficial for the broader Scope3 portfolio.
    • Develop tailored training material and best practice documents suitable for scale
    • Offer regular and actionable feedback on Scope3 products, aiding in refining our offerings, operations, and processes.

Qualifications and Skills:

  • Proven experience in managing sophisticated client relationships within the AdTech industry. Prior experience in consulting clients on media strategies is highly preferred.
  • Skill in conveying technical concepts to a varied audience.
  • Comprehensive understanding of the AdTech ecosystem.
  • A documented history of client retention and revenue growth, consistently meeting or exceeding set benchmarks.
  • Fluency in English is required, additional languages (French or German) welcomed

Our Culture is rooted in …

  • A passion for the environment and climate work. We are a mission-driven company, and this is what motivates us to work hard and deliver outcomes for our customers.
  • A desire to communicate clearly and empathetically while working asynchronously. We are remote-first and have been operating across time zones from day one, so we do a lot of collaboration using Notion, Miro, and other tools.
  • Low tolerance for drama and no nonsense. We celebrate healthy conflict in the workplace, but we focus on the solutions and we move on quickly.
  • The ability and accountability to deliver what we promise. We do what we say we will do, and we don’t make promises we can’t keep.
  • Experience driving systemic change. Our mission is to decarbonize advertising and this requires a holistic approach to re-imagining and inspiring an industry movement at a global scale.