Opportunities at Craft portfolio companies


EU / UK Customer Success Manager, Platforms & Publishers



Customer Service, Sales & Business Development
Europe · United Kingdom · Remote
Posted on Friday, May 24, 2024

Scope3 is the industry’s leading collaborative sustainability platform. By modeling the complex digital advertising supply chain, we help brands measure and dramatically reduce digital waste to reduce carbon emissions from advertising and increase the efficacy of advertising investment.

We’re a well-funded startup with an accomplished leadership team — many of whom designed and engineered the digital advertising landscape as we know it today. The company secured $20M in Series B funding led by GV in Oct 2023 (additional investors include Venrock, Rucker Park, Room40 Ventures, and Craft Ventures). Scope3 has significant market traction with more than 70+ customers and is experiencing accelerated growth.

Scope3 is fully remote and largely asynchronous to provide flexible working hours and to operate globally. This is an exceptional opportunity to build a company alongside great people and make a difference in one of the most important issues facing the planet: the climate crisis.

About the role …

As someone who cares about the environment, you will be fully responsible for overseeing the success of Scope3 products and solutions for a dedicated portfolio of European Union / United Kingdom based customers. We’re looking for an enthusiastic, independent and detailed-oriented Customer Success Manager to onboard, scale and sustain value for our AdTech platform and publisher customers.

The objective of this role is to help partners navigate and find success within the complex world of sustainable advertising, helping them measure and reduce their footprint with Scope3 solutions in market.

This position requires someone who can play a crucial role in generating true customer success through: understanding our clients' business, driving production adoption and ensuring contract renewals. While this is not a technical job, it does require technical aptitude and detailed understanding of how the digital ecosystem works, especially as it relates to programmatic advertising across web, mobile, CTV, audio and DOOH.

The ideal candidate will live in the EU or UK and thrive in a start- up environment, where everything moves fast and nothing is set in stone.

For Scope3’s customers you will …

  • Onboard and thoroughly train them on Scope3’s measurement and decarbonization solutions
  • Enable the various departments in their organizations to stand up and successfully activate Scope3-powered solutions
  • Evangelize and educate all stakeholders about sustainable advertising, Scope3, and the industry’s path to net zero
  • Develop and execute account plans, gather data to refine the Scope3 emissions model and define key success metrics to help customers grow
  • Own the customer renewal motion.
  • Act as the Voice of the Customer within Scope3, advocating for their needs and ensuring client satisfaction, this includes working with different internal departments such as Solutions Engineering, Marketing, Product, Sales and Finance.
  • Successfully and consistently deliver value through strategies that help partners achieve systemic reductions in CO2 emissions
  • Build healthy and strong relationships based on your ability to earn trust
  • Sustain and grow partnerships by understanding customers core businesses and how they align with Scope3’s mission
  • Analyze key metrics and proactively identify pain points as well as opportunities for growth
  • Be their best advocate, taking full ownership for their satisfaction with our products and services

As a core member of Scope3’s go-to-market team, you…

  • Create tailored training and best practice materials that showcase value to different types of audiences
  • Collect and provide feedback on Scope3’s offering and ideas on how to improve products, operations, and processes
  • Work closely with internal teams (commercial, marketing, product and other supporting functions) on behalf of customers
  • Understand Scope3 products intimately including how we measure CO2 emissions throughout the advertising supply chain
  • Think systemically about all parts of the advertising value chain: brands, agencies, AdTech platforms, publishers, broadcasters, and platforms
  • Be comfortable with APIs and web-based technologies and how the internet works
  • Be data savvy and able to answer tech questions as well as assist with troubleshooting
  • Build repeatable processes and seek continuous improvement to enable the team to scale
  • Train and support other members of the Customer Success team
  • Have a natural interest for the topic of sustainability and how it’s shaping the future of advertising and the media industries
  • Being multi - lingual (English, French, Spanish) is a highly desirable.

Experience you should have …

  • At least 3 years of previous demonstrable experience in managing complex relationships for a company within the AdTech or Digital Media ecosystem.
  • In-depth understanding of the AdTech ecosystem, and how it evolved to its current state
  • Able to independently conduct executive business reviews, by preparing all relevant data and delivering it effectively to a diverse group of stakeholders.
  • A track record of retaining and growing customer revenue – meeting / exceeding personal and company targets.
  • Experience in working and collaborating remotely

Our Culture is rooted in …

  • A passion for the environment and climate work. We are a mission-driven company, and this is what motivates us to work hard and deliver outcomes for our customers.
  • A desire to communicate clearly and empathetically while working asynchronously. We are remote-first and have been operating across time zones from day one, so we do a lot of collaboration using Notion, Miro, and other tools.
  • Low tolerance for drama and no nonsense. We celebrate healthy conflict in the workplace, but we focus on the solutions and we move on quickly.
  • The ability and accountability to deliver what we promise. We do what we say we will do, and we don’t make promises we can’t keep.
  • Experience driving systemic change. Our mission is to decarbonize advertising and this requires a holistic approach to re-imagining and inspiring an industry movement at a global scale.