All About Us

Seated is the first dynamic pricing platform for restaurants. We help fill their empty seats while providing consumers incredible rewards to top brands and unique experiences. We are quickly expanding our offerings to cities across the country and are looking for talented and ambitious people to embark on the journey with us!

The Role

We’re seeking a Senior Restaurant Success Manager (Sr. RSM) to play a pivotal role in driving the success of our restaurant partners and shaping the growth of our team. As a Sr. RSM, you won’t just manage accounts. You’ll own strategy for high-value partners, influence revenue operations, and act as a mentor for other RSMs.

This role is quota-carrying and revenue-driven, but also highly consultative: you’ll work with executive-level stakeholders at our restaurant partners to uncover opportunities, deliver measurable ROI, and drive adoption of Seated’s platform. You’ll also partner with leadership on strategic initiatives, help refine internal processes, and set the standard for excellence on the Restaurant Success team.

What You’ll Do

• Own high-value accounts: Manage a portfolio of top-tier restaurant groups and enterprise partners, driving measurable revenue growth through upsell, adoption, and retention.
• Strategic revenue growth: Identify and execute against opportunities for expansion and optimization, consistently exceeding quarterly revenue quotas.
• Consultative partnership: Act as a trusted advisor to senior stakeholders at restaurants, using data-driven insights to guide decisions and maximize value.
• Mentorship & leadership: Support, coach, and share best practices with junior RSMs, helping raise the overall performance of the team.
• Process improvement: Collaborate with leadership on scaling initiatives, refining success playbooks, and building repeatable strategies for growth.
• Cross-functional influence: Work closely with Sales, Product, and Marketing to ensure partner needs are addressed and opportunities are maximized.
• Executive reporting: Deliver clear reporting and analysis on account performance, pipeline opportunities, and at-risk partners to leadership.
• Voice of the customer: Represent partner feedback to internal teams, helping shape product development and operational improvements.

What You’ll Bring

• 4+ years in a sales, account management, or customer success role with a strong revenue focus (hospitality/restaurant tech a plus).
• Proven success in quota-carrying roles with consistent achievement of sales or upsell targets.
• Experience managing enterprise or multi-location accounts and influencing executive-level stakeholders.
• Strong commercial acumen and ability to identify and execute on high-impact opportunities.
• Exceptional communication, negotiation, and presentation skills.
• Demonstrated ability to mentor or lead peers, setting the standard for execution and accountability.
• A data-driven mindset: skilled at analyzing trends, spotting opportunities, and presenting insights persuasively.
• Passion for the restaurant industry and helping partners grow through innovative solutions.

What You’ll Get

• Salary: $90,000 - $105,000 OTE (80% base + 20%variable)
• Stock options
• Generous 401(k) match
• Comprehensive Healthcare, Dental, and Vision plans, including virtual care options
• Pre-Tax Flexible FSA, Dependent Care FSA
• Commuter Benefits
• Up to 16 weeks of paid parental leave
• Unlimited PTO
• Gympass Membership with access to thousands of gyms and studios
• Citi Bike Monthly Membership
• Seated ‘Unplugged Day’ - We make sure all employees take at least one day off every month to completely “unplug” from work (no Slack, no email).
• $100 a month to spend at Seated restaurants

• At Seated, we welcome passionate people from all backgrounds, helping us to make dining experiences more accessible & rewarding. If you have the curiosity & passion to drive our mission together, we would love to hear from you.