Secoda makes the experience of exploring and using data as intuitive, fast, and useful as using Google Search. When hiring, we prioritize candidates who are ambitious, self-starters, and great teammates. We have a deep sense of ownership, and believe every employee should have an impact on Secoda and its mission.

Secoda is hiring a Technical Customer Support Specialist (Product Specialist) to join our small but mighty Customer team. In this role, you will be the first line of defense for all customer queries. Reporting directly to our Head of Customer, this role will be a strategic partner to our cross-functional teams.

What You’ll Do:

• Respond with urgency and deliver rapid, accurate, and thoughtful answers to Customer queries.

• Track and follow up on outstanding issues, keeping stakeholders informed of their status

• Develop and nurture customer relationships through your communications.

• Communicate trends and make recommendations to update and build internal knowledge bases .

• Proactively track requests and commonly reoccurring issues, identifying and reporting bugs and technical issues to the engineering and product team.

• Collaborate closely with the Customer team by actively participating in daily team meetings and discussions.

Who You Are:

• You have a minimum of 1 year of experience in a Technical Customer Support capacity,

• Strong and confident communicator who leads with empathy and urgency.

• You are technically minded and product focused.

• You possess natural curiosity and a fast-learning ability.

Nice to haves:

• Experience navigating the unique challenges of early-stage startups.

• Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don't have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.