Opportunities at Craft portfolio companies


Culinary Strategy & Operations Manager



San Francisco, CA, USA
Posted on Thursday, May 9, 2024
At Shef, we are building a homemade food marketplace. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees and out-of-work restaurant chefs) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef.
We are committed to reimagining home cooking around the country to empower everyone to make meaningful incomes by feeding their neighbor and have raised over $100m from investors including Andreessen Horowitz, Y Combinator, Craft Ventures, and M13, as well as founders and executives from Instacart, TaskRabbit, StubHub, AngelList, Lyft, Airbnb, and Yelp. We have a ton of exciting work ahead of us and are excited to have you join us!
We are looking for a strategy & operations manager who is obsessed with food, and is excited to combine their culinary knowledge (or hobby) with their executional and operational prowess.
Your role will be on a small team with ownership of supply acquisition, onboarding, and management. It’s an exciting role for an individual who is execution-focused, analytically-minded, and loves and understands food. The Bay Area team works out of the SF office (Embarcadero) 3 days per week.

Your Responsibilities

  • Most importantly: identify, acquire, onboard, and support target shefs -- you'll work hand-in-hand with new shefs, introducing them to Shef, bringing them onto the platform, and helping them succeed
  • Build and roll out processes and playbooks designed to scale up supply-building efforts
  • Facilitate and improve taste testing evaluations to maintain quality bar and filter for high quality newly onboarded shefs
  • Shape existing supply by coaching and guiding shefs on menu and dish creation (including dish naming, recipe adjustments, menu curation, recipe scaling, etc)
  • Manage top shef relationships on an ongoing basis, providing strategic guidance and support
  • In partnership with the supply team, define target dishes, menus, cuisines, and categories for the platform on an ongoing basis - iterating based on consumer research and feedback
  • Merchandise and curate supply on the platform
  • Manipulate data in Google Sheets to evaluate supply, draw insights, plan actions, and execute

What You Bring To The Role

  • Most importantly: culinary expertise or experience, with the language, knowledge, and creativity to work with shefs on crafting menus full of target dishes
  • 3+ years of experience in food, account management, strategy, sales, operations, or similar
  • Bachelor's degree in any of the following fields, or similar: culinary arts, food science, business, engineering, statistics, economics
  • Ability to manage sales-like funnel in order to identify and recruit potential shefs
  • Strong sense of empathy and ability to communicate and account manage shefs
  • Keen sense of ownership, where no task is too small or out of your purview
  • Capacity to take initiative in an evolving work environment while maintaining flexibility and a collaborative attitude and getting things done!
  • Data-driven decision-making mentality and sound business judgment through strong analytical thinking
  • Eagerness to find innovative solutions to the complex problems we're solving at Shef. You balance empathy, logic, and commercial reasoning to make decisions that benefit our shef community and overall operation
  • Passionate about sharing authentic food and our mission to empower cooks to bring their amazing food to hungry customers!
At Shef, we are building a platform that celebrates difference and cultural inclusivity by providing equitable opportunities for economic empowerment and by reimagining food making and sharing in our 21st century world. Our employee, shef, and customer communities represent a wide, beautiful cross-section of individuals from diverse cultures, ethnicities, races, and walks of life.
Shef is an equal opportunity employer. We strive to build a team that reflects the communities we serve, and a workplace that nurtures and empowers unique identities and experiences. We are committed to advancing equity in a tech industry that has often fallen short. We strongly encourage applications from BIPOC (Black; Indigenous; People of Color), women, LGBTQ+, and other individuals who are underrepresented in the industry, across color, religion, race, ethnic and national origin, physical ability, gender and sexual identity.
For individuals who require an accommodation during the interview process, please advise your company contact.
Note: Please protect yourself from job scams! Do not respond to fake employment offers for Shef from third-parties.
Shef will never ask for money or fees at any point during the interview process; if you are being asked to send money as part of your interaction do not send money.
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If you come across any of the situations above, please report them to our recruiting team.