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Starlink Network Operations Analyst - 3rd Shift

Swarm Technologies

Swarm Technologies

IT, Operations
Redmond, WA, USA
Posted on Thursday, June 8, 2023

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK ANALYST - 3RD SHIFT

As a Starlink Analyst, you will be responsible for operating the growing Starlink Network as it scales to millions of users around the globe. You will manage changes and maintenances required to improve and sustain service for users while responding to real-time anomalies – mitigating their impact before significant service degradation occurs. You will work with subsystem responsible engineers, software engineers, guidance navigation and control engineers, and network engineers to develop alerts, mitigations, and upgrades to orbital and terrestrial assets and core Starlink algorithms. You will provide support for enterprise clients as they bring high-speed internet to markets that have never had it before. Through continuous improvement, you will drive process and automation upgrades to the point of minimal manual intervention.

RESPONSIBILITIES:

  • Detect and triage emerging anomalies on satellites, ground stations, terrestrial networking hardware, and core Starlink algorithms
  • Provide support for high value enterprise clients along with individual customer escalations
  • Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors
  • Measure, preserve, and improve the uptime and performance of the Starlink network
  • Closely collaborate across engineering disciplines to create highly operable and maintainable infrastructure
  • Follow and improve processes used for managing the Starlink network

BASIC QUALIFICATIONS:

  • Bachelor’s degree in computer science, engineering, math, or science discipline; OR 2+ years of experience in network operations or system administration
  • Experience working with standard networking protocols, stacks, services, and concepts

PREFERRED SKILLS AND EXPERIENCE:

  • Ability to take on projects that require taking initiative and developing new expertise
  • Ability to work effectively in a dynamic environment that includes working with changing needs and requirements
  • Experience with debugging complex systems with data analysis
  • Experience creating documentation and procedures
  • Experience in mission-critical operations where outstanding attention to detail is required to ensure success
  • Current associate level networking certification (JNCIA, CCNA or equivalent)
  • Development experience in Python, Bash, SQL or other scripting languages

ADDITIONAL REQUIREMENTS:

  • Must be available for on-shift rotations
  • This position requires working 7 PM - 7 AM; 3 days on, 4 days off; then 4 days on, 3 days off
  • Must be able to work extended hours and weekends as needed

COMPENSATION AND BENEFITS:

Pay Range:
Starlink Analyst/Level I: $95,000.00 - $115,000.00/per year
Starlink Analyst/Level II: $110,000.00 - $130,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

ITAR REQUIREMENTS:

  • To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.