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Customer Network Integration Engineer (Starlink)

Swarm Technologies

Swarm Technologies

Customer Service
Redmond, WA, USA
Posted on Thursday, January 25, 2024

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

CUSTOMER NETWORK INTEGRATION ENGINEER (STARLINK)

Starlink connects everyone, everywhere.

Starlink Enterprise and Government Engineering is a small team responsible for providing an excellent technical experience to the largest and most strategic Starlink customers. As a motivated, collaborative, data-driven engineer, you will leverage the resources of the broader Starlink engineering organization to define, build, and deploy key features, capabilities, and products driven by enterprise customer needs.

To succeed in this role, you must be a technically excellent and highly detail-oriented interdisciplinary problem solver. You must be a self-starter and have a passion for making things work in high-impact situations.

RESPONSIBILITIES

  • Directly support the largest and most strategic Starlink customers to ensure that the Starlink product meets technical expectations.
  • Define and implement technical product requirements and capabilities to address enterprise and government customer needs.
  • Streamline integration of enterprise customer networks with Starlink by implementing processes and tools to support installation, setup and troubleshooting.
  • Provide technical subject matter expertise during pre-sales customer interactions.
  • Explore new ways Starlink can provide value to enterprise and government customers.
  • Lead technical discussions and integration efforts with 3rd party partners and system integrators.

BASIC QUALIFICATIONS

  • Bachelor's degree in an engineering or STEM discipline
  • Professional experience in applications engineering, product management, technical project management, or a technical customer-facing role with focus on building, deploying, and supporting network solutions

PREFERRED SKILLS AND EXPERIENCE

  • Background in network engineering and deploying network technologies in customer environments including:
    • Understanding of core networking concepts from layer 1 through layer 3 and network protocols such as IPv4, IPv6, DHCP, NAT, NTP, IPsec VPN, etc.
    • Knowledge of routing technologies (such as MPLS, SD-WAN, SATCOM, etc) and WAN architectures
    • Understanding of backhaul, cloud, and ISP networking technologies such as dedicated interconnects, peering, BGP, etc
  • Ability to perform network troubleshooting including analyzing customer network captures and Starlink telemetry information to root cause network integration issues
  • Experience in software engineering or experience directly working with software engineering teams
  • Experience at an early-stage technology startup or program that scaled rapidly

ADDITIONAL REQUIREMENTS

  • Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
  • Must be willing to travel to other SpaceX offices, vendors, partners, and customers as necessary

COMPENSATION AND BENEFITS:

Pay Range:
Network Operations Engineer/Level I: $100,000 - $120,000.00/per year
Network Operations Engineer/Level II: $115,000.00 - $135,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.