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Communications Manager, Customer Success (Starlink)

Swarm Technologies

Swarm Technologies

Marketing & Communications, Customer Service, Sales & Business Development
Redmond, WA, USA
Posted on Thursday, March 21, 2024

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

COMMUNICATIONS MANAGER, CUSTOMER SUCCESS (STARLINK)

Starlink is the world’s largest satellite constellation, providing fast, reliable internet to 2.5M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites and consumer hardware that allows people to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are seeking a talented, self-driven individual for a position as a Communications Manager, Customer Success. As a key member of the Starlink team, the Communications Manager, Customer Success is responsible for the development and implementation of external communication strategies with the goal of educating, supporting, and creating value for customers. This role will work cross-functionally with internal stakeholders and transform enterprise knowledge into content and communication that creates value for Starlink customers. To be a successful candidate, you’ll need to develop a deep understanding of the Starlink products, services, and features, and be a strategic thought leader with a can-do attitude. You are a natural verbal and written communicator who thrives in a fast-paced, dynamic environment where no problem is too great and no detail too small.

RESPONSIBILITIES:

  • Develop, implement, and manage the strategy for Starlink Customer Success communications
  • Devise and drive the organization-wide approach to customer communications that includes the technology, process, and programs needed to achieve world-class communications
  • Serve as the communications point of contact for internal stakeholders and partners
  • Create actionable feedback loops and strong data-driven approaches to support continuous improvement of communications
  • Utilizes our analytics to evaluate communications, including relevance, efficiency, quality, and thoroughness
  • Provide expert communications counsel, drive consensus, and articulate recommendations and tradeoffs to senior executives
  • Collaborate effectively and drive alignment and execution with cross-functional teams (business, human resources, legal, marketing & communication, and engineering)
  • Manage complex, fast-moving, and unexpected communications challenges
  • Continually advocate on behalf of customers

BASIC QUALIFICATIONS:

  • Bachelor’s degree
  • 5+ years of professional experience in communications or public relations

PREFERRED SKILLS AND EXPERIENCE:

  • Excellent awareness of the business environment and ability to react quickly to protect business interests
  • Exceptional writing and editing skills, with the ability to distill complex concepts and issues into crisp and user-friendly communications
  • Experience with social media strategies and tactics
  • Established skills in strategic and critical thinking, decision-making, negotiation, and relationship-building
  • Ability to quickly grasp and synthesize complex issues
  • Ability to exercise high judgment, particularly in narrow time frames
  • Self-driven with the ability to be both strategic and stay on top of tactical execution
  • Excellent attention to detail and ability to work on multiple projects in parallel
  • Demonstrated strategist with keen creative instincts and expertise influencing leadership thinking in strategic communication and issues management

ADDITIONAL REQUIREMENTS:

  • Must be willing to work in office five days per week
  • Must be available to work extended hours and weekends, as needed
  • Willingness to travel to other SpaceX locations and events, as needed

COMPENSATION AND BENEFITS:

Pay range:

Communications Manager: $110,000.00 - $145,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.