About Hyper

Automating non-emergency phone calls with voice AI for 911, 311, etc. Hyper automatically resolves 75% of non-emergency calls using Voice AI.

About The Role

We are seeking a Senior Backend to join our team of experts in Voice AI Agents. In this role, you’ll drive key architectural decisions, shape product features, and work directly with our founders to set the technical vision of our AI solutions for emergency services. You'll be solving complex technical challenges at the intersection of real-time systems, voice processing, and artificial intelligence.

What You’ll Do

Key Responsibilities

• Develop and iterate on novel real-time voice AI features, setting the standard for next-generation emergency communication tools
• Contribute to the evolution of our architecture as we scale our systems to meet the security, scalability, and availability needs of our customers
• Own the development of new features across our entire application stack, from backend services to frontend interfaces
• Optimize audio processing algorithms for real-time performance in critical situations (including Speech-to-Text, Voice Activity -----Detection, Endpointing, Interruptions, Noise Filtering, Emotion Detection, Text-to-Speech)
• Integrate Large Language Models (LLMs) and other emerging technologies into our AI pipelines to improve our products
• Future opportunities to mentor and lead as our team grows
  
  

What You’ll Bring

• Real-time or concurrent programming using Elixir, Go, Python or similar languages
• PostgreSQL
• Speech and audio processing
• LLMs and AI technologies (LangChain, Cohere, Open AI, Anthropic, LLaMA)
• Willingness to learn Elixir
• Containerization (Docker or Kubernetes)
• Building and supporting high available production systems on public cloud platforms (Azure, AWS, GCP)
• We value diverse technical experiences; while we list key skills, experience with similar technologies and a willingness to learn and adapt is just as valuable
• Strong background building and scaling production software and systems
• Excellent problem-solving skills with an emphasis on pragmatic solutions that ensure product quality
• Ability to work autonomously while collaborating effectively in a remote environment
• Demonstrated adaptability and resilience for a dynamic startup environment
• Passion for using technology to solve critical real-world problems Bonus Points
• Python
• Node.js/Typescript
• Understanding of Telephony (PSTN, SIP, PBX)
• WebRTC
• Vector databases (Pinecone, Qdrant, Chroma, etc.)
• Working with mission critical applications and infrastructure
• Experience working in small, fast-paced engineering teams