Opportunities at Craft portfolio companies


Product Designer



Product, Design
Posted on Monday, November 20, 2023
About Glass

Glass is a consumer insights technology and services company that is revolutionizing the way our clients - from large brands to fast-growing startups - conduct research studies. Simply put, we are better, faster, and more cost-effective than our competitors due to a proprietary technology platform that seamlessly connects to 100mm panelists worldwide. This allows Glass to help clients quickly target their ideal audience, run a survey, and view analytics in real-time. The platform also supports our internal professional services team, which is able to help our clients with as little or as much as needed along the way. In short, our platform lets the world’s largest brands and fastest-growing startups obtain thousands of results to their most impending questions in minutes.

About The Role

As Glass’s founding product designer, you will be heavily involved in the product strategy and the product development process, from opportunity generation through delivery. You will partner with leadership to clearly define business opportunities and lead the research and design of experiences to address those opportunities. You’ll be a champion and advocate for usability, clarity, and consistency within our software applications. On projects, you’ll be a partner to our Product and Engineering teams, starting together at the problem statement and working through research and solution development, while also ensuring there is continuity in our overall UX and design.


What you'll do

  • Above all, be a partner to our Product and Engineering teams to identify and build solutions that are usable, delightful, and impactful to our business
  • Conduct user research with internal and external stakeholders to identify and advocate for opportunities to improve our product and user experience, and work with leadership to prioritize the most impactful ones.
  • Research and document best-in-class user experiences in competitive products and use those insights to inform Glass product design
  • Over time, develop and own the Glass design system and work with front-end engineering to reduce friction in implementing the system
  • Be an advocate for design thinking and processes throughout the organization

What You'll Bring

Helpful experience

  • 3-5 years designing digital user experiences, preferably in a small company or startup setting
  • Experience defining and implementing a design system
  • Experience using Figma for design systems, wireframes, and prototyping
  • Experience with SaaS or “power user” products
  • Experience with user research techniques, including user interviews, journey mapping, workflow diagramming, job story creation, and qualitative and quantitative user testing
  • Nice to have: experience designing data visualizations or other complex analytical products