Opportunities at Craft portfolio companies


Product Strategy & Operations Lead (Manager/Sr Manager)

Trusted Health

Trusted Health

Product, Operations
Posted on Thursday, May 11, 2023
What is Trusted Health?
Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we’re looking for
We’re looking for a strong product strategy leader and operator to help us scale our product function at Trusted. If you’re a generalist who enjoys driving product strategy, operations, analyses, and special projects, then you’ll thrive in this role. You should be comfortable navigating ambiguity, building from 0 to 1, and going deep in the weeds with data.

Your responsibilities

  • Guide the strategy: Refine and enhance TrustedHealth’s marketplace product strategy
  • Define and own all product operations: processes, roadmapping, rapid execution and more
  • Build and own product launch and GTM readiness processes
  • Performance manage the product org: Holistically analyze full funnel product metrics and align to P&L impact
  • Drive OKR execution and measurement for product org
  • Enhance product planning and drive strategic planning processes
  • Drive critical cross-functional strategic projects for the company (e.g., pricing strategy, new verticals expansion)
  • Serve as glue between revenue, marketing, engineering, product and finance

Who you are

  • Strategic: you enjoy thinking in frameworks and understand the fundamentals of product and GTM strategy development
  • A fast mover: you know how to be 80/20 and prioritize and execute on the most important workstreams
  • Strong relationship builder: you understand how to influence without authority and get what you need from execs and contractors alike. Someone who’s comfortable at 10,000 feet and at the lowest level of detail
  • Comfortable with ambiguity: you know how to navigate white space and solve tough strategic problems with little to no guidance
  • Analytical and data-driven: You’re comfortable getting deep in Excel, SQL, Tableau, Looker, Amplitude, and any other tools to drive analyses; or you’re willing to learn the right tools

You have

  • Core strategy training: ideally you’ve worked for a few years at top-tier strategy consulting firms (McKinsey, Bain, BCG) and have developed your fundamentals in a fast-paced environment
  • Strong operational experience at a tech company or startup
  • Previous product strategy & ops or product management experience
  • Experience with navigating ambiguity and experimentation

We offer

  • Paid vacation & sick time, paid family leave, and flexible work hours
  • Employer-paid health insurance, vision, and dental
  • Employer-paid life insurance
  • Mindfulness and fitness reimbursement
  • Monthly cell phone reimbursement
  • Employer-sponsored 401k
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email [email protected]; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.